Duty Manager

Company DescriptionAt Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.Job DescriptionConsistently offer professional, friendly and engaging serviceLead and manage all aspects of the Front desk and ensure all service standards are followedCheck and maintain the Duty Manager safe in accordance to the procedures set by the company.Advise the Front Desk Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasonsHandle guest concerns and react quickly, logging and notifying proper areas.Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest’s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s InterestBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsFollow all safety policiesPerform any other related duties assigned to him / her by the Front OfficeQualificationsPrevious leadership experience requiredPrevious Property Management System experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredMust possess a professional presentationStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to focus attention on guest needs, remaining calm and courteous at all times.Excellent communication skills in both Thai and English (spoken and written)Additional InformationEmployee benefit card offering discounted rates at Accor hotels worldwide.Develop your talent through Accor’s learning programs.Opportunity to grow within your property and across the world!Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.