Duty Manager & Supervisor (Hotel Concept Residence)

Role OverviewThe Duty Manager & Supervisor serves as the on-site representative at our residence, ensuring that daily operations run smoothly and residents experience the highest standards of hospitality, safety, and comfort.This role blends hotel-style guest service with residential property supervision — maintaining the refined atmosphere of a luxury residence while coordinating technical, housekeeping, and security teams.Key Responsibilities1. Resident Experience & Service ExcellenceAct as the first point of contact for residents, guests, and visitors during assigned shifts.Handle inquiries, complaints, and requests promptly and professionally.Ensure front-of-house areas (lobby, reception, corridors, amenities) meet five-star cleanliness and presentation standards.Coordinate with housekeeping, maintenance, and security teams to deliver quick and seamless service.Monitor service quality and resident satisfaction, escalating issues to management where necessary.2. Operational SupervisionOversee the performance of on-duty teams (housekeeping, maintenance, security).Conduct daily property walkthroughs to inspect systems, lighting, cleanliness, and safety conditions.Ensure preventive and corrective maintenance works are carried out with minimal disruption.Verify completion of maintenance and cleaning checklists for all shifts.Maintain accurate records of incidents, complaints, and key operational reports.3. Health, Safety & ComplianceEnforce building safety protocols and emergency procedures.Monitor access control, CCTV, and visitor management systems.Ensure all fire, electrical, and mechanical systems are operational and properly logged.Report safety hazards, technical faults, and policy violations to the Facility Operations Manager.4. Administrative & ReportingPrepare daily duty reports summarizing key issues, follow-ups, and incidents.Support move-in/move-out inspections, inventory records, and common-area documentation.Assist with shift scheduling, attendance tracking, and staff discipline under direction of management.Participate in weekly operational meetings and contribute suggestions for service improvement.Qualifications & ExperienceMinimum 5 years’ experience in property management, serviced apartments, or hotel operations.Proven supervisory experience with multicultural teams.Strong understanding of building systems, housekeeping standards, and customer-service protocols.Excellent communication and interpersonal skills; professional and calm under pressure.Proficiency in Microsoft Office and facility-management reporting tools.Flexible to work in shifts, weekends, and holidays.Preferred BackgroundExperience with premium residential properties or hotel-branded residences.Knowledge of technical maintenance basics (HVAC, plumbing, electrical).Hospitality training or certification is an advantage.Key AttributesLeadership with service-minded attitude.Attention to detail and proactive problem-solving.Strong sense of ownership and accountability.Ability to coordinate diverse departments toward one goal: resident satisfaction.