Duty Manager

Additional InformationJob Number25175611Job CategoryRooms & Guest Services OperationsLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementAUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.CURATING ORIGINALITY TAKES TALENTW Sydney is now casting for charismatic and guest centric individuals to fill the role of Duty Manager for our Front Desk (Welcome) Team. Reporting to the Executive Assistant Manager of Rooms, this integral role provides a high level of service to guests experience and balancing the needs of guests, talent, and the entirety of W Sydney. You will assist the team in maintaining a focus on excellence and continuous improvement by creating a memorable atmosphere for guests and adopting a deep local understanding of the guest journey. As this role requires management and supervision of all hotel operational areas, additional responsibilities will; include, but are not limited to;Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills Driving W’s Whatever Whenever Culture and Bonvoy Loyalty programAssists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team. Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfactionExtensive knowledge of guest services procedures, financial procedures, and payment processes Establishes challenging, realistic and obtainable goals to guide operation and performanceUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. RequirementsPrevious experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotelKnowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory managementAttention to detail and excellent oral & written communication skillsAbility to work on weekends/public holidays based on operational/business requirementsBasic computer schools (email, Microsoft office suite, etc)BenefitsDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance Program‘Great Places to Work’ certifiedMI RECOGNITIONMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.MI CAREERS SOCIAL MEDIA ACCOUNTSChat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | InstagramCTA TO LEARN MOREVisit whotels.com/careers to learn more about our workplace culture and career opportunities.DIVERSITY AND INCLUSION STATEMENTMarriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local lawsW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.