Dynamics 365 Business Analyst/Functional Consultant

Microsoft Business GroupPermanent Employment - Oslo, NorwayJoin a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Dynamics 365 Business Analyst /Functional Consultant to join us. The role has an immediate start and would be on a permanent contract.The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.Why should you work at Microsoft Business Group?Multi Award Winning BusinessOfficial and Award-Winning Microsoft PartnerAward Winning Databricks PartnerOfficial GitHub PartnerCloud Native OrganisationGrowing International and Diverse teamsHugely collaborative environment, where ideas and knowledge sharing is actively encouragedPrivate Medical InsuranceEmployee Assistance ProgrammeIncome Protection CoverDeath in Service CoverGroup Personal Pension Plan with enhanced employee contributionsFlexible Working and Working from HomeEnhanced annual leave allowanceWe are committed to diversity, inclusion and belonging and welcome applicants from all backgroundsWhat impact will you have in this role?The ideal candidate will be an ambitious and enthusiastic consultant who will nurture needs and deliver Microsoft Business Applications solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications.What will the Dynamics Business Analyst/Functional Consultant be doing day-to-day?Communicating effectively and transparently with your colleagues and clientsCollaborating in teams made up from both partner and client colleaguesEstimating, planning and managing your own work to prioritiesPreparation and facilitation of user workshopsPerform cost-benefit analysis and ROI for proposed systemsWork with end-users to understand requirements and document themProvide a solution summary to clients that can meet their requirementsWrite detailed Business Requirement, Gap fit analysis and Functional Design documentationDefine functional design for Power Platform and Dynamics 365 customer engagement first-party appsWork with Designers, Developers, and product SME's on the project to ensure solutions built meet requirementsWorking with technical developers of Azure and Power Platform pro-dev components to make use of those in your solutionsParticipate in testing to ensure the functions developed fulfil the business requirementsPrepare detailed training guides and user manualsDeliver Training to clients and end-usersGetting involved in sales activitiesWhat type of experience does the Dynamics 365 BA/Functional Consultant need to be successful in this role?Overall 10+ years of IT experienceMust have 4+ years of experience as Business Analyst with Microsoft Dynamics CRMStrong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365Strong client facing communication skillsExperience of providing Pre-Sales demonstrationsExperience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual AgentUnderstanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platformsExperience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights, Customer Insights, Customer Service InsightsUsed to working in iterative deliveries, scrum or agileExperience of turning need into solution ideally, but not necessarily, in a consultancyThe ability to explain complex and technical things simplyCuriosity, talent and the skills to learn moreIntelligently solving problemsWhat education and certification credentials are needed for this role?Educated to degree level or equivalentCertification in one of the following is highly desirableMB-210: Microsoft Dynamics 365 SalesMB-230: Microsoft Dynamics 365 Customer ServiceMB-200: Microsoft Power Platform + Dynamics 365 CorePL-200: Microsoft Power Platform Functional ConsultantAnd Ideally Certification In One Of The FollowingMB-240: Microsoft Dynamics 365 Field ServiceMB-220: Microsoft Dynamics 365 MarketingDoes the role require travel?We encourage our team members to meet with our customers in person for at least 20% of the time they are working together. Sometimes this requires travel outside of normal working hours.Security ResponsibilityAll employees must act in accordance with New Signature’s corporate security standards.EMPLOYMENT ELIGIBILITYCognizant Microsoft Business Group requires candidates to prove eligibility to work in the UK. Offered candidates may be asked to complete a background check as permitted by applicable employment regulations. Depending on the requirements of the job, these record checks may include any or all of the following education verification, employment verification, drug screening, and criminal record check.About The Cognizant Microsoft Business Group (mbg)The Cognizant Microsoft Business Group (MBG) has a singular purpose—advancing your cloud modernization journey with focus, simplicity and scale. The Microsoft Business Group is an end-to-end Microsoft-centric cloud solutions and managed services provider that leverages extensive experience and IP to deliver constant innovation and business value, powered by the Microsoft Cloud platform. We are designed to reflect how you think about cloud transformation from a platform native perspective. Our dedicated experts and trusted blueprint deliver your digital difference through the Microsoft Cloud: Azure, Microsoft 365 and Dynamics 365. We turn digital potential into real business performance at speed.Who We AreWe are the destination employer for Microsoft-committed professionals, providing depth of specialization and differentiated career paths. We have authentic conversations, build connections and grow careers while centering ourselves around our employees. We are a global team of certified consultants across all relevant technologies, coupled with cloud focused advisory consultants. With our supercharged talent, we are the world’s best Microsoft partner. We prioritize investing and expanding.EQUAL EMPLOYMENT OPPORTUNITYAs a Global Cloud Transformation Consultancy business, the Cognizant Microsoft Business Group (MBG) understands diversity and inclusion in the workplace brings benefits to our customers, our business and most importantly, our people. We are committed to being an inclusive employer and we provide equal employment opportunities to all employees and applicants for employment.The Cognizant Microsoft Business Group (MBG) prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other factors protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including all aspects of the recruiting and employment life-cycle at Cognizant Microsoft Business Group (MBG).