Dynamics 365 CRM Engineer (Hybrid or Onsite)

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition.Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.As a Dynamics 365 CRM Engineer, you will design, develop, and maintain CRM solutions that enhance business performance, customer engagement, and operational efficiency.You will collaborate with cross-functional teams to optimize CRM capabilities, integrate AI-driven components, streamline processes, manage permissions, and ensure secure, compliant data access across all departments.Key ResponsibilitiesDesign, configure, and maintain entities, workflows, and automation processes within Microsoft Dynamics 365 CRMCustomize CRM modules (Sales, Service, Marketing) to align with evolving business and customer needsImplement AI-driven features using Microsoft AI Builder to enhance automation, insights, and customer engagementManage CRM security roles, field-level permissions, and user access, ensuring compliance with organizational and regulatory standardsDefine and maintain business units, teams, and hierarchical security models within the CRMIntegrate Dynamics 365 CRM with other systems and tools through connectors and automation frameworksSupport process automation initiatives using Power Automate and UiPathMonitor, troubleshoot, and optimize CRM performance, workflows, and integrationsStay current with Microsoft Dynamics 365 CRM and AI technology releases, recommending improvements and new capabilitiesAt Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient. RequirementsMinimum 2 years of hands-on experience with Microsoft Dynamics 365 CRMStrong knowledge of CRM architecture, entities, workflows, and business process flowsProven experience in security management, including role-based access, record-level permissions, and data-sharing modelsExperience using AI Builder or other AI-powered automation tools within the Microsoft ecosystemFamiliarity with Power Automate, UiPath, and CRM system integrationsSolid understanding of customer relationship management processes and business workflowsMicrosoft Dynamics 365 CRM certification (Functional Consultant or Developer level)Familiarity with SharePoint, Microsoft Teams, and Azure integrationExcellent analytical, problem-solving, and communication skillsFluent in English, both written and spokenBenefits💸 Competitive compensation package;🎯Annual bonus based on your performance and targets' achievement;🏥 Private health insurance for you and your family;💻 Top of the Line tools and equipment;📚 Career development and regular feedback to develop your skills;🏃🏽‍♂️ Employee Wellness Program like Daily group sessions led by professional coaches.