e-Commerce Executive, Business Segment

Make an Impact by Customer Success Sales Manage campaigns for telephony and ICT products, boosting both new gross-add and recontract sales Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and sale Sales Performance Management: Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value Collaborate with Marcom, Marketing, and CLM teams to analyze the performance of online campaigns and improve sale Post-sales & Escalation Management: Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders Skills For Success Diploma in Marketing, Business, or a related field, or relevant experience. Experience in online sales for telco products Strong understanding of the sales funnel from online traffic and leads to sales Good knowledge of the telco products and market trends for SME customers Familiarity with eCommerce tools such as Adobe Experience Manager and Google Analytics Strong communication skills and a customer-centric mindset Attention to detail and a passion for driving measurable results Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level Are you ready to say hello to BIG Possibilities?Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!