Ecommerce Account Manager

eCommerce Account ManagerPinnacle Growth Consulting is a e-commerce consulting firm dedicated to fueling sustainable growth for businesses through bespoke digital strategies. From marketplace enablement to strategic growth planning, we deliver end-to-end solutions that empower brands to scale seamlessly, optimize operations, and cultivate enduring consumer loyalty.Role SnapshotTitle: eCommerce Account ManagerLocation: Aerocity, Delhi (4 days WFO, 1 days WFH)Experience: 5–6 yearsOffice Hours: Mon–Fri, 09:30 AM–06:00 PMRole OverviewWe’re looking for a hands-on eCommerce Account Manager to own and optimize marketplace presence and growth for our portfolio brands across India and global markets. You will lead planning, execution across brands, merchandising, performance marketing (AMS and marketplaces, quick commerce ads), pricing, and sales acceleration while serving as the primary liaison with marketplace category teams and client stakeholders.Key ResponsibilitiesBrand & Category ManagementOwn day-to-day management of multiple brand accounts across Amazon India, Amazon USA, Flipkart, Nykaa, and other global marketplaces as well.Act as the single point of contact for assigned brands—accountable for strategy, timelines, and performance outcomes.Interface directly with Flipkart and Nykaa category/vendor teams for promotions, PO planning, merchandising slots, and issue resolution.Run weekly/Monthly Business Reviews (WBR/MBR) with client teams; publish performance insights and action plans.Quick Commerce OperationsOptimizing brands performance on marketplaces to improve discoverability and conversion. Launching brands on quick commerce platforms.Monitor ranks, share of voice, inventory cover, and on‑site merchandising placements; run periodic audits & competitor benchmarking.Optimizing their supply chain managementGlobal Marketplaces OwnershipSet up and manage brands on Amazon USA and Middle East marketplaces (Amazon.ae/.sa), Noon etc.Handle global catalog readiness: compliance, HS codes, pricing, FBA/3PL planning, and cross‑border shipping coordination with operations.Build country‑wise growth plans with target ASINs/SKUs, promotions, and seasonal calendars.Performance Marketing (Marketplace Ads)Plan, launch, and optimize campaigns across Amazon Ads (AMS), Flipkart Ads, and Nykaa Ads; manage budgets and bid strategies.Track and improve ACOS/ROAS, CTR, CPC, TACOS, CVR, and New‑to‑Brand; scale winners via structured testing and keyword expansion.Set up Brand Stores, Sponsored Brand/Video/Display, and event‑led promotion strategies; align with deal constructs and coupons.Pricing, Promotions & PnL LeversBenchmark competitor SKUs, pricing ladders, and promo mechanics; recommend dynamic pricing and bundled offers.Plan and execute event calendars (Big Billion Days, Great Indian Festival, Nykaa Pink Friday, etc.) with clear revenue and margin goals.Partner with supply chain on demand planning, ASN/PO workflows, and FBA/warehouse allocations to prevent OOS and penalties.Analytics & ReportingPublish weekly/monthly performance reports with insights and corrective actions; maintain growth dashboards.Analyze CAC, AOV, LTV, and contribution margins; surface actionable insights across assortment, pricing, and ad efficiency.What We’re Looking ForExperience: 5-6 years in eCommerce account management with proven marketplace ownership.Hands‑on with Amazon Seller/Vendor Central, Flipkart Seller Hub, and Nykaa Seller/Partner portals, BlinkIt, Instamart and Zepto as well.Demonstrated experience working directly with Flipkart, Blinkit, and Nykaa category/vendor teams.Proven track record managing Amazon USA or Middle East (Amazon.ae/.sa) accounts end‑to‑end; Noon exposure is a plus.Strong command of AMS and marketplace ad platforms with measurable ROAS/ACOS improvements.Advanced Excel/Sheets; proficiency with pivoting, lookups, and data‑led decisioning.Clear, concise communication; ability to influence internal and external stakeholders.High ownership, bias for action, and comfort managing multiple brands in a fast‑paced environment.Bonus SkillsAgency/consulting experience managing multiple consumer brands.Exposure to tools like Helium10, Keepa, DataHawk, and marketplace analytics; Working knowledge of landing‑page CRO to connect upper‑funnel demand with marketplace outcomes.Key KPIs You’ll OwnRevenue growth (MoM/YoY) and T1/T2 contribution margins.ACOS, ROAS, TACOS, CTR, CVR, and share of voice/rank improvements.Availability %, buy box %, OOS %, and penalty avoidance.Ratings & reviews velocity and quality; New‑to‑Brand contribution on Amazon Ads.What We OfferHybrid work model and high‑ownership environment.Exposure to marquee D2C and FMCG brands with direct founder/CMO interfaces.Clear growth path in a boutique consulting firm.To ApplyIf you're excited by the idea of building brands and driving real impact across marketplaces in India and globally, we’d love to connect.Queries: hr@pinnaclegrowthconsulting.com mdoffice@pinnaclegrowthconsulting.com