Ecommerce Coordinator

OverviewWe are a renowned manufacturing company. Based in South Leicestershire, we are seeking a dedicated and enthusiastic Ecommerce Coordinator to join its team, Location: Site:based Salary: Circa A GBP 28,000 per annum.Reporting to the Marketing Manager This is an exciting opportunity to contribute to the growth of our online sales and play a key role in our ecommerce operations.ResponsibilitiesAs an Ecommerce Coordinator, you will be responsible for: Order and Inventory Management: Processing, packing, and shipping all orders promptly. Maintaining accurate inventory levels and ensuring efficient order fulfilment. Customer Service: Responding to customer enquiries and resolving issues effectively. Managing customer complaints to ensure satisfaction. Product Management: Updating and optimising product listings on the ecommerce platform. Ensuring accurate product information and high:quality imagery. Data Analysis: Monitoring website performance and user experience. Analysing sales data and generating reports to support data:driven decisions. Market Awareness: Conducting regular reviews of competitors and identifying opportunities for range extension and website improvements. Cross:Functional Support Assisting other departments, including picking and palletising B2B customer orders and supporting production lines as needed. Supporting social media content creation, marketing campaigns, and trade events. QualificationsTo excel in this role, you should possess the following: A solid understanding of ecommerce platforms (preferred). Knowledge of digital marketing, including SEO and content creation. Strong data analysis skills. Excellent communication and organisational abilities. High attention to detail and a commitment to maintaining high standards of work. Ability to work both independently and collaboratively in a team environment. A proactive and adaptable approach to learning and problem:solving. Physical capability to perform manual labour and handling tasks.Day:to:DayYour Typical Day Will Involve Managing and fulfilling online orders, including picking, packing, and shipping. Responding to customer queries and resolving any issues promptly. Updating and optimising product listings to ensure accuracy and appeal. Monitoring website performance and analysing sales data to identify trends and opportunities. Collaborating with the marketing team to execute campaigns and enhance the customer journey. Supporting other departments as needed, including assisting with production and marketing activities.BenefitsWe value our employees and offer the following benefits:Working Hours: Monday to Friday, Full Time, 40 hours per week Location: Site:based Salary: Circa A GBP 28,000 per annum Statutory holiday entitlement (28 days inclusive of Bank Holidays). Auto:enrolment pension scheme. Free on:site parking. Staff discounts, and service awards.If you are a motivated individual with a passion for ecommerce and a desire to contribute to a growing business, we would love to hear from you. Apply today to join the team and help them deliver exceptional products and service to its customers.