Ecommerce Coordinator

Operations & E-Commerce Coordinator - WellnessLocation: Bondi Junction, Sydney (Fully onsite)We’re a fast-growing wellness and skincare brand looking for an Operations & E-Commerce Coordinator to support our e-commerce platforms, manage online fulfilment, and ensure our supply chain runs efficiently behind the scenes. This is a blended role with a strong e-commerce focus, complemented by operations. You’ll work closely with the founders and cross-functional teams to keep our online store optimised, orders flowing, and customers delighted.What You’ll DoE-Commerce & Digital Operations· Own day-to-day management of Shopify, including product listings, bundles, collections, pricing updates, promotions, and merchandising.· Support digital trade activity - product launches, campaign updates, sales, gifting initiatives, and seasonal events.· Monitor website performance and ensure product/stock visibility is accurate across all sales channels.· Coordinate with marketing to ensure campaigns and new product drops are implemented seamlessly online.· Oversee e-commerce order flow, working with the 3PL to ensure timely and accurate fulfilment.· Manage customer service enquiries, delivering an exceptional brand experience.· Analyse e-commerce metrics (conversion, sell-through, stock availability, returns trends) and identify operational improvements.Operations & Logistics· Liaise with suppliers and 3PL partners to ensure stock availability for online and wholesale channels.· Assist with purchase orders, inventory planning, and incoming deliveries.· Maintain stock accuracy across Shopify and inventory systems (Unleashed preferred).· Track delivery timelines and troubleshoot supply or fulfilment delays.· Support regulatory or compliance needs for new market entry.· Help refine operational processes to improve speed, accuracy, and customer satisfaction.What You’ll Bring· 3+ years in e-commerce operations, digital operations, supply chain, or a similar coordination role.· Strong hands-on skills with Shopify and confidence navigating back-end systems.· Experience working with inventory/ERP tools (Unleashed ideal; Cin7, NetSuite, etc.).· Understanding of online merchandising, product data, and digital workflows.· Strong communication and stakeholder management skills.· Ability to juggle multiple tasks in a fast-paced environment.· Proactive mindset — you spot issues early and solve them quickly.· High attention to detail and a love of creating smooth, organised systems.Why You’ll Love It Here· Be part of a passionate, scaling wellness brand where your work has real impact.· A high-variety role spanning digital, operations, customer experience, and product flow.· Opportunities to help build and optimise e-commerce operations as the brand grows.· Staff product allowance.· Supportive team, founder-led environment, and fun team moments.