Ecommerce Executive

About the Role:As the Ecommerce Executive you will be responsible for supporting the Ecommerce and CRM Manager in the day-to-day trading operations, while building online engagement and spotting conversion opportunities to increase the sales performance for Sisley-Paris.co.uk and neurae.com/en-GB. You will also provide essential support to the Customer Service Executive in fulfilling their requirements. This is an exceptional opportunity for an ambitious all-round digital professional with a love of beauty and luxury to grow within a fast-paced, creative and data-driven environment.Key Responsibilities:E-commerce OperationsSupport the daily management of the e-commerce site, ensuring all product pages, content, images and pricing are accurate and on-brand.Coordinate new product launches, limited editions and promotional campaigns with cross-functional teams (Marketing, Supply Chain).Maintain product catalogues, inventory levels, and site taxonomy to optimise discoverability and conversion.Support the Ecommerce and CRM Manager to brief the trading calendar activations with all content, copywriting, offers, GWPs and commercial focuses.Customer ServicePartner with customer service to ensure a premium end-to-end experience for all online customers. Manage independently the customer service when needed and liaise with the customer service HQ.Website Experience & OptimisationEnsure all online touchpoints reflect the brand’s luxury identity and aesthetic standards.Monitor site performance, troubleshoot issues and escalate technical problems to the relevant teams.Brief all banners and pop ups on the website.Help on translations & end to end testing of new features and sites.Affiliation growth strategy:Assist the Ecommerce and CRM Manager on the implementation of the affiliation strategy.Brief affiliate content for promotional activity, new launches or commercial focuses.Analytics & ReportingTrack and report on key performance metrics (sales, traffic, conversion and product performance).Provide actionable insights and competitor benchmarking to support strategy discussions.Assist in maintaining weekly and monthly e-commerce dashboards.Cross-Functional CollaborationWork closely with the Ecommerce and CRM Manager to collaborate with Marketing, CRM, Retail and Supply Chain for our key activations.Coordinate with global and regional digital teams to ensure consistency in execution and brand messaging.Key Skills & Experience2-3 years of experience in e-commerce or digital marketing, ideally within luxury beauty, fashion, or premium lifestyle.Strong understanding of e-commerce operations, product management and content coordination.Experience with Salesforce Commerce Cloud, Content Square or similar platforms.Proficiency in Google Analytics, Excel/Sheets.Passion for luxury brands, digital innovation and beauty trends.Strong organisational skills with exceptional attention to detail.Analytical mindset with a proactive, can-do attitude.Excellent communication and interpersonal skills, collaborative and adaptable in a fast-moving environment.Roles and responsibilities can be subject to change with any other duties deemed necessary by management.Please send your CV to the following email address: hr.uk@sisley.fr