Ecommerce Manager - Music Industry

Ecommerce Manager – Music & Merchandise📍 Central London (4 days in-office)💰 Up to £45,000 per year + benefits🛍️ Shopify | 🎵 Music Industry | 💬 Customer ExperienceWe’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.🔍 What You’ll Do:Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeysCollaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiencesMonitor KPIs like traffic, conversion, and customer satisfaction to drive growthOversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional supportOptimise product listings, pricing, and inventory to maximise sales✅ What We’re Looking For:3–5 years’ experience in e-commerce, ideally with ShopifyStrong operational and analytical skillsExperience with customer support tools and direct-to-fan serviceA passion for music and digital commerceBonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms💼 Why Apply?Join a creative, fast-paced team at the intersection of music, media, and e-commerceWork in a vibrant central London office (Oxford Circus) 4 days a weekBe part of exciting campaigns for some of the world’s most iconic music artistsApply now or message us to learn more.