eCommerce & Operations Assistant

OverviewWe are seeking a proactive and detail-oriented eCommerce & Operations Assistant to support our online retail operations across multiple warehouses and vendors. This role involves managing product listings, maintaining accurate inventory records, coordinating logistics, and providing excellent customer service through email and ticket-based communication.The ideal candidate will be highly organized, comfortable working in fast-paced environments, and have hands-on experience with Shopify or similar eCommerce platforms.Job HighlightsMonthly Rate: USD 867Number of Paid Hours Per Week: To be determined based on client requirementsSchedule: 3:00 PM – 11:00 PM UK TimeWork Arrangement: Work from homeContract: Independent ContractorSide Note: Since this is a permanent work-from-home position and the arrangement is that of an Independent Contractor, the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and depend on performance in the application process.ResponsibilitieseCommerce OperationsReceive purchase orders and create Shopify product listings based on provided rules and templates.Identify product vendors and retrieve required product data (descriptions, images, specifications) from vendor websites.Maintain and update product details to ensure listings are accurate and consistent with brand standards.Inventory ManagementMonitor stock levels and coordinate with management when inventory is low.Liaise with vendors to raise new purchase orders and track fulfillment.Collaborate with warehouse teams across multiple locations to reconcile stock levels, receive shipments, and request stock counts as needed.Warehouse CoordinationUse Warehouse Management Systems (WMS), email, and communication tools (Slack, WhatsApp, etc.) to manage and update shipment requests.Create or edit shipments for replacements, adjustments, or customer requests before dispatch.Ensure smooth coordination between the eCommerce team and warehouse operations.Customer ServiceManage inbound email and support tickets (non-voice).Triage, organize, and respond to customer inquiries in line with company tone and service standards.Escalate complex issues when required and ensure timely resolution.RequirementsProven experience with Shopify or other eCommerce platforms.Strong attention to detail and accuracy in data entry and documentation.Excellent written and verbal communication skills.Experience managing customer service emails or ticket-based systems (e.g., Zendesk, Freshdesk, or similar).Ability to multitask and manage multiple workflows (vendors, warehouses, and orders) efficiently.Competency in using tools such as Excel/Google Sheets, Slack, and WhatsApp for coordination.Independent Contractor PerksHMO Coverage for eligible locationsPermanent Work from HomeImmediate HiringSteady Freelance JobReminderApply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.ZR_28487_JOB