Education Executive (Estee Lauder & La Mer)

Key ResponsibilitiesCoordinate, conduct, and customize national training schools, in-store workshops, and brand accreditation programmes, ensuring alignment to the National Curriculum and relevance to the South African market.Deliver training with a strong focus on selling skills, brand standards, and customer experience, dedicating approximately 40% to in-store coaching and 60% to training schools.Plan and manage the National Training Calendar, liaise with retailers on training schedules, and support onboarding and induction of new employees.Conduct assessments, audits, and follow-up coaching to measure learning retention, compliance, and service standards.Provide guidance, coaching, and development to Counter/Store Managers and consultant teams, including performance feedback, problem-solving, and support with staffing matters.Collaborate with Marketing, Sales Promotion, and Education Manager to support events, launches, promotional activities, and ensure availability of training materials.Maintain and manage training resources, manuals, brand systems (e.g., client registry), counter hygiene tools, and uniform requirements.Resolve in-store customer complaints related to staff and brand standards.Prepare and submit monthly reports on training activities, team productivity, turnover, issues, and recommendations.Assist with consumer events, ensure adherence to budgets, company policies, and uphold brand equity and training objectives nationally.Qualifications3 - 5 years’ experience in a Training/ Facilitating/ Coaching roleExperience with prestige cosmetics an advantageAdvanced MS Office (Word, Excel, PowerPoint)Mobility to travel extensively throughout South AfricaExcellent Communication skills – written and verbalCreative/innovative thinking.The ability to handle a multitude of tasks, projects and issues at one time.Excellent interpersonal skills with the ability to interact with all levels within an organizationOrganised and detail orientated.Self-motivation; High energy level; the ability to work independently.