Educational Technology Coordinator (Quality Assurance)

To display this page you need a browser with JavaScript support.Career Development Assignment (CDA)The successful candidate must obtain a leave of absence from their current and substantive position, where applicable. Permission for such leave must not be unreasonably withheld.If you are an internal applicant belonging to a union (CUPE 2424, CUPE 910 or OPSEU 404), please make sure to update your current union status in your candidate profile each time you apply for a vacant position. Internal “unionized” candidates with priority status will be given first consideration. Please note: Carleton University encourages applications from all qualified candidates.Job Number: J0925-0184Job Title: Educational Technology Coordinator (Quality Assurance)Job Type: Career Development Assignment (CDA)Department: Digital LearningJob Category: Training/EducationNumber of Positions: 1Date Posted (dd/mm/yyyy): 16/10/2025Closing Date (dd/mm/yyyy): 23/10/2025Salary (with Salary Rate): 81,981.00 - 89,671.00/YearAssignment Duration From: 05/01/2026Assignment Duration To: 17/07/2026Employee Group: CUPE 2424Salary Level: 9PEHours Per Week: 35Date Position Available: 05/01/2026About Carleton UniversityCarleton University is situated on unceded Algonquin territory and bordered by the Rideau River and the Rideau Canal, a UNESCO World Heritage site, in Ottawa, Ontario. The university is just minutes from the heart of our nation's government and G-7 organizations and this capital advantage provides opportunities for staff and faculty and students to make a positive impact in our community and around the world.Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive hubs of learning and research, fuelling a rich talent pipeline that is supporting social and economic renewal. The university’s smart, caring and connected community inspires and empowers individuals to become change leaders who drive impact in the world while challenging conventional modes of thinking and doing. At Carleton, we are committed to fostering an innovative, equitable and welcoming work environment. Carleton is also a nationally certified Healthy Workplace and is a recipient of the Canada Awards for Excellence, Healthy Workplace Order of Excellence and Platinum Level Certification for Mental Health at Work.The university’s Strategic Integrated Plan 2020-2025 is an ambitious vision for the future, anchored in Carleton’s strengths and student-centric, community-engaged values.Duties And ResponsibilitiesReporting to the Educational Technology Manager, the Educational Technology Coordinator plays an important role in maintaining and enhancing the quality of Carleton’s educational technology services. Working closely with faculty members, contract instructors, staff, and teaching assistants, the Coordinator monitors the effectiveness, reliability, and support experience of the large and evolving number of educational technologies in teaching and learning activities at Carleton. The position supports instructors and staff to help ensure an excellent student and instructor experience.The incumbent evaluates and critically reviews new technologies, teaching practices, and research to provide recommendations to the Manager, to help ensure TLS provides the best possible tools and approaches, informed by educational research and best practices in instructional design and educational technology.The Coordinator is responsible for triaging support requests using a predetermined approach, tracking service trends, facilitating governance meetings, and maintaining documentation that ensures transparent, high-quality operations. They facilitate multiple projects related to educational technology, instructor support, and long-term service improvement efforts.This role requires deep collaboration with internal TLS teams, departmental contacts, instructors, vendors, and campus partners. This position is responsible for implementing, supporting, and administrating courses within Carleton’s Learning Management System (LMS) and other Digital Learning tools. Through systematic testing, feedback analysis, and technical writing, the Coordinator ensures tools and services meet accessibility, usability, and institutional standards.QualificationsThe incumbent must possess the following qualifications: Proven experience supporting educational technology, maintaining service quality, and contributing to tool testing or evaluation. Excellent knowledge of learning theories and instructional design models. Expertise with Learning Management Systems, video creation tools, and web conferencing tools. Solid knowledge of course development software and at least one Learning Management System. Excellent verbal and written communication skills. Commitment to service excellence and an ethic of care. Strong analytical skills and attention to detail to identify usability concerns, system inconsistencies, and support gaps. Experience documenting service processes, writing end-user communications, and supporting governance efforts across units.Education And ExperienceThe above is normally acquired through the completion of: A Master’s Degree in Educational Technology or a related field is required. The incumbent must have a minimum of four years of related experience in educational technology, including direct experience with modern learning management systems, digital learning tools, and support service operations. Experience with ticketing systems, quality assurance testing, and technical writing is preferred.HR NoteEquivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.Health and Safety RequirementsThis position is regularly required to work on campus in person. In the event of a public health emergency or a health and safety issue, it is possible that you may be required to work temporarily remotely due to public health orders, directives and/or health and safety requirements. If this happens, you will work with your direct manager to set up a remote work environment including discussing appropriate technology and requirements. You are required to follow all University policies and directives, including to set up a safe and confidential workspace in a remote location and ensure all Carleton property (intellectual and other) is safeguarded. If required to work remotely, you will be notified by your manager when working full time physically onsite will resume.View complete position descriptionView DisclaimerYou must login first before attempting to apply for any postion.Please confirm that you have updated your candidate profile, if you are a returning applicant. Please note your profile includes important screening information.