Edurio is on its way to improve education quality globally and we’re looking for great people to help us grow rapidly! Edurio works with over 2000 schools in the United Kingdom and Latvia, and our product helps school management make better decisions by effectively gathering and analysing feedback from their school communities. We’re looking for a Support Specialist to support our customer surveying, answer customer questions and concerns, collect their feedback and help us further build an exceptional product. Your responsibilitiesConsulting users through online chat and email in English and Latvian.
Working with school datasets in Excel to prepare their customised survey experience and managing technical survey implementation. Proactively supporting customers to achieve good response rates when they have live surveysBeing the first point of contact for our customers and respondents during the survey live period Providing solutions to user issues both independently and in cooperation with other team members. Prioritising support requests and providing necessary information to the team. Running scripts and producing reports for customer surveys. Collaborating with commercial and technical teams on process improvements.
What we’re looking for Language skillsYou must be able to communicate with in English and Latvian and have the right to work in Latvia (visa sponsorships are not available for this role)Analytical and Problem-Solving MindsetDemonstrated ability to diagnose and resolve complex issues. Comfortable translating customer requests and identifying the root cause of the issue. Technical FluencyConfidence with MS Excel is critical. Comfortably navigating and supporting intricate technical environments. Customer-Centric ApproachStrong communication and interpersonal skills, with a proven ability to translate technical details into accessible explanations for non-technical audiences.
Continuous LearnerEnthusiastic about acquiring new skills and technologies, with a proactive approach to staying current in a fast-evolving tech landscape. What we offerExperience in an ambitious international startup and a chance to have an impact on education quality all over the world. Opportunities to cultivate your interests and grow with the company. A feedback based work culture which highly values transparency and team well-being. A clear focus on your personal growth. Flexible working location. Health insurance. Starting Gross salary: 1300-1600 EUR based on experience + company share options.
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