Email Deliverability Expert (Remote)

Company DescriptionAt Mailwarm, we help businesses land in inboxes, not in spam folders.Our SaaS platform solves one of the most overlooked but crucial problems in digital marketing: email deliverability. From improving sender reputation to implementing the right warm-up strategies, we help businesses boost their ROI through better inbox placement.Since 2021, we’ve:Ranked #1 on Product HuntJoined Y Combinator and Station FEarned the trust of thousands of companies, from solo founders to Fortune 500sRaised funds from top investors like Kima Ventures, Hack VC, and leading YC fundsWe're a small, remote-first, and ambitious team with a culture rooted in transparency, agility, and excellence. Now, we’re expanding and looking for a customer-facing deliverability consultant to join us on our next stage of growth.The Role: Email Deliverability & Customer Success ConsultantThis is not a traditional support role.We’re looking for someone who can learn fast, think like a consultant, and communicate like a pro. You’ll help our users improve their email performance, guide them through onboarding, troubleshoot deliverability issues, and build long-term trust.You’ll also take on internal responsibilities across organization, and even product feedback, depending on your strengths and evolution inside the team.Your MissionsHelp users improve their email deliverability and sender reputationGuide users Offer multi-channel support (chat, email, and calls) with empathy and clarityHandle cancellations and turn hesitation into activation with a sales mindsetSet up and explain protocols like SPF, DKIM, DMARC, BIMIStay updated on email marketing regulationsContribute to content, internal documentation, and knowledge baseAct as the bridge between our users and product, sales, and tech teamsProfile We’re Looking ForExcellent spoken and written EnglishExperience or strong interest in email deliverability, email marketing, or tech SaaSNatural communicator, you can talk to anyone and build instant trustFast learner, you're not afraid to dive into technical topics like SMTP, DNS, etc.Structured and organized, you write clearly and think clearlyWhy Join Mailwarm?100% remote, work from anywhereLearn fast through an internal training programJoin a startup with room to growWork in a collaborative, open, and mission-driven teamYour voice matters, we build together, not top-downCompensationTrial period (4 months): 700 USD/monthPost-trial: from 1,400 USD/month, based on performance and evolutionInterested?Send us a quick message or apply now, and tell us why you think you’re a good fit. Let’s talk!