Head of Sales and Retention (Frequent travel to Colombia)

Step Into a regional leadership role with a global forex broker in LATAM. Emerald Zebra are working with a globally regulated forex and CFD broker known for delivering cutting-edge trading solutions and expanding rapidly across Latin America. They're now looking for a Spanish-speaking Head of Sales & Retention to drive acquisition, retention, and long-term client value. This role is based in Bogotá, Colombia, with relocation support available, or you can be based in Cyprus with frequent travel and/or extended periods of time in Colombia. The role:

You will lead efforts in driving client acquisition, nurturing relationships, and maximizing customer lifetime value. You will oversee both the Sales and Retention teams, with the autonomy to shape strategy, coach performance, and deliver measurable business impact. This is a strategic, high-ownership role ideal for someone with Forex industry experience, a sharp commercial mindset, and a passion for developing high-performing teams. Key responsibilities: Lead, manage, and motivate the sales and retention teams to achieve individual and collective targets. Develop and implement effective strategies for client acquisition, retention, and upselling to drive business growth.

Foster a high-energy, collaborative culture that emphasizes performance and client satisfaction. Provide ongoing coaching, training, and development opportunities for team members. Build and maintain strong, long-term relationships with clients by delivering an exceptional customer experience. Oversee the full customer lifecycle, from onboarding to long-term engagement, ensuring a seamless journey. Stay abreast of market trends, competitor activities to ensure a competitive edge. What you bring: Minimum 2 years of experience in a Sales and or retention position, experience in a team leading position in the FX industry will be considered as an advantage.

Fluent in Spanish and good knowledge of English (both written and spoken). Good knowledge of Forex market dynamics, trends, and regulatory requirements is a must. Leadership, communication, and interpersonal skills. Why join our client:

Competitive compensation package based on your experience and qualificationsPerformance-based bonus scheme to reward your achievementsOpportunity to lead and shape a growing sales team within the fast-paced Forex industryBe part of a multicultural, international company with a strong global client baseRelocation support provided, including housing and visa assistance, to help you settle comfortably in BogotaReady to take the lead and make an impact?Get in touch with Margarita Savva at margarita. savva@emeraldzebra. cy to learn more or apply.