Emerald Zebra Recruitment is working with a leading Venture Capital group, with an exciting portfolio of investments in the Fintech and iGaming sectors. We are currently seeking a dynamic and experienced Operations Manager to join the Group's expanding Operations team based in Limassol, Cyprus. In this pivotal role, you will support a fast-growing company that provides innovative alternative banking solutions tailored to the needs of the iGaming, Fintech, and Digital industries. You will also oversee and lead operations across the Group's multi-location offices, ensuring efficiency, compliance, and operational excellence at every level. The Role:
Lead the Operations teamSet and drive processes and proceduresContinuously improve processes and upskill team membersOversee the team performance, set KPIs and hold the employees accountable for deliveryRetrospective monitoring of chats and email exchanges to encourage continuous improvementOversight and accountability for agreements and documentation before they are shared externally to ensure clients receive optimal serviceOversee and manage all payment processesEnsure good communication between all relevant functionsYour Profile:
Experienced Operations Manager with strong background in Fintech operations (EMI / PSP) and Banking a plusProven payment processing experience Experience dealing with B2B clientsExperience working with systems such as Intercom / JiraProven experience in leading and managing a dispersed team both offices based and remote. Ability to adjust and adapt swiftly to varied tasks and responsibilities and to changesKeen attention to detailWhat is on offer: Salary:
EUR 70,000 - 75,000 gross/year based on experience and qualificationsHealth InsuranceEmployee Wellbeing allowance PTO enhancement above statutory limitTraining and developmentStrong experienced team to work withinMultiple group company growth opportunitiesTo APPLY, please forward your CV in strict confidence via the link to Georgia Michaelides or email your CV to georgia. michaelides@emeraldzebra. cy
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