Customer Care Officer

ARABIC SPEAKER ONLY Organisation Unit PurposeTo provide excellent customer support to attract prospective and retain existing clients. Job Purpose To act as the main point of contact for all prospective and existing clients and to assist or service customers through answering their queries and attending to their requests. Job ContentBrokerage and Bank Account Opening Assistance:

Assist clients in filling out the account opening formsConfirm receipt of account opening forms and corresponding documentary requirements from clients or ENBD BranchesVerify the accuracy and completeness of the submitted documents and revert to the clients or ENBD Branches for any corrections or missing requirementsSubmit received documents for the opening of brokerage accountsCustomer Inquiry Handling and Complaint ResolutionEntertain product and/or process inquiries from prospective and existing clientsProvide support/guidance to clients on using the online trading systemAttend to complaints from clients on products, services or erroneous transactionsBrokerage Account Opening/ClosingVerify the documents and information /data provided , revert for additional input/clarification/documentSet up of new accounts in the corresponding trading system (DFM, ADX, NASDAQ, DGCX)Set up of the cancellation of registration for clients who are closing their ENBDS accountOn line & Tokens Verification of submitted documents for Online TradingVerification of submitted documents for RSA TokenIssuance Tokens Letters Set up of eBroker services in TNCustomer Account MaintenanceAccept request s to transfer existing client stocks from/to ENBD Securities to/from other brokerage firms Verify the accuracy and completeness of the submitted documents and revert to the clients for any corrections or missing requirementsEnter stock transfer data into the systemProvide Statements of Account to requesting clientsInform existing clients of changes in processes and regulations that will affect their accountCompliance and Quality AssuranceEnsure that all documents are properly reviewed and validatedEnsure that discrepancies are approved by the authorized personEnsure that all customer complaints/issues are resolved within the required periodAdHoc Projects SupportInform prospective and existing clients of ongoing promotions and initiativesAct as a support for brokers in handling clients queries and follow up issuesJob KnowledgeBasic understanding of the Brokerage functionKnowledge of all trading platforms & its related productsSkillsTechnical & ProfessionalAcceptable verbal and written communication skills (English & Arabic)Proficiency in other languagesBehavior’sCustomer service orientationEducation and/or professional qualificationBachelors Degree