Endpoint Administrator

Job Title: Endpoint AdministratorLocation: Georgia Gwinnett CollegeRegular/Temporary: RegularFull/Part Time: Full-TimeJob ID: 292182About UsSince our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.Job SummaryThe Endpoint Administrator assists with the administration of the college's supported endpoint management and configuration tools, asset management, software provisioning, patch management, endpoint security, and related utilities. The Endpoint Administrator is expected to ensure procedures and practices are aligned with the University System of Georgia (USG) Information Technology (IT) handbook. The position may generate data and reports that support monitoring, compliance, and continuous improvement efforts. The position requires strong technical knowledge and outstanding attention to detail. The Endpoint Administrator stays current on endpoint management and security best practices and collaborates with all parts of the IT organization to reduce the total cost of ownership, improve service, and enhance endpoint security.ResponsibilitiesCreate workflow task sequences for hardware and software deployment. Identify opportunities for automation and systems integration.Package and deploy software applications to streamline the deployment process and maintain a standardized environment.Manage device and software inventories using asset management tools in coordination with IT staff.Create and maintain comprehensive documentation for processes and procedures and technical tools/solutions.Act as backup for the lead endpoint administrator.Recommend hardware and device standards.Provide Tier 3 support for escalated complex endpoint issues, participate actively in incident resolution, and conduct root cause analysis.Maintain working knowledge of the University System of Georgia (USG) Information Technology (IT) handbook and all relevant policies, regulations, and laws as they relate to endpoint management and security.Other duties as assigned.Required Qualifications4 Year / Bachelor's DegreeThree or more years of relevant experience, experience may be considered in lieu of education.Preferred QualificationsExperience working in education.Experience with endpoint management systems such as MCM, Intune, and JAMF.Experience with scripting languages, mobile device management, and privilege/right management.Experience implementing secure computing technologies and practices (anti-virus, firewalls, security polices, automated patching, group policy, file system permissions).Experience configuring, deploying, and managing Microsoft Security solutions.Demonstrated experience providing technical support.Demonstrated experience supporting Windows, Mac, iOS, and Android operating systems.Experience working in Active Directory, Entra ID, and policy management.Experience supporting Microsoft 365 applications and environment.Proposed Salary63,500 - 79,500Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.Knowledge, Skills, & AbilitiesExperience with Active Directory, Entra ID, and policy management.Experience with tools commonly used to manage and configure endpoints such as MCM, Intune, and JAMF.Experience with cybersecurity concepts and tools such as Microsoft Security.Experience with Windows and Mac operating systems.Experience with iOS and Android operating systems.Experience with Microsoft 365 applications.Familiarity with using ITSM solutions such as Team Dynamics, ServiceNow, or SolarWinds to track incidents, service requests, and maintain knowledge base content.Ability to conduct knowledge transfer.Ability to prioritize, organize and perform multiple work assignments effectively.Ability to communicate effectively verbally and in writing.Ability to apply problem solving skills.Demonstrated effective work habits and dependability.USG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.Conditions of EmploymentHiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.Equal Employment OpportunityGeorgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.Background CheckPosition of Trust + EducationOther InformationDue to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.