Enforcement Supervisor Operations - ACS

OverviewThe purpose and mission of Animal Care Services is advocating animal welfare, adoption, and rescue. The agency does this by protecting and promoting the health, safety, and welfare of pets and livestock in Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.This position is responsible for supervising the enforcement operations for ACS which includes managing a team of ACS control officers and customer relations officers. The incumbent will work to ensure compliance with animal related ordinances for the city. Incumbent will also manage the daily operations and is expected to work closely with shelter team members, volunteers, other city agencies, divisions, and other animal welfare groups along with the general public. Independent judgment and actions are an essential part of the incumbent's position. The incumbent's other actions are dictated by established policies and procedures, civil and criminal laws, and the codes established by the city and county. The incumbent in this position will be required to work on call hours on a rotating basis. Incumbent in this position must be 21-years old and possess a valid driver’s license. Position reports to the Manager Enforcement Operations.All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.Position ResponsibilitiesProvides supervision, training, and assistance for all enforcement team members including performance evaluationsMonitors officer activity through review of daily paperwork, coordination with officers, other personnel, and the publicInitiates disciplinary actions and commendations as appropriate with the concurrence of the division director or operation managerProvides assistance and recommendations to manager in preparing information, policies, and procedures for implementing changes within the division based on knowledge of current and changing needsMaintains consistent and continual contact with attorneys, judges, and justices-of-the-peace to assure division team members are following correct legal courses of action and providing all appropriate and necessary information to enhance successful court outcomes.Guarantees all citations and complaints are properly completed and are accompanied by written reports and other documentation and delivered to appropriate courts or attorneys in a timely fashionMaintains status logs of all reports and provides initial and follow-up action is completedEnsures all cases are followed through and concluded through interaction with field officers and other staff as appropriateEnsures all bite cases are properly closed and filed immediately upon expiration of quarantine periodEnsures appropriate procedures are followed with the State Health Department for testing of rabies suspect specimensResponsible for providing city and county health department with reports and information according to policyInvestigates citizen complaints concerning ordinance violations through field Investigation, animal impound, issuing citation, verbal, and written warnings, and initiating court informationProvides testimony in court when subpoenaed using division records, personal observations, and knowledge of division policies and procedures, appropriate ordinances, and state lawsProvides assistance to field officers as necessary to maintain appropriate level of response to citizen complaints and manages special assignments as requiredInvestigates complaints concerning animal related facilities within the community which are regulated by animal services pursuant to ordinanceAbility to effectively address hostile situations involving citizens and the ability to manage all types of animals, including stray animals, animals with aggressive temperaments, and vicious animalsMaintains daily records of each animal impounded to ensure impounded animals are returned to rightful ownerInspects pet shops, kennels, breeders, and special events for licensing and suitable conditions for animalsEuthanizes animals and when necessary, prepares a specimen for the State Board of Health for rabies testingProvides general assistance to all agencies and divisions within the city and countyMust maintain confidentiality at all timesThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to timeQualificationsOne (1) year of work-related experience, or a related field with six (6) months of experience in a supervisory capacity. Must be qualified to receive and maintain special police powers including the successful completion of any necessary training. Incumbent must possess the ability to learn and apply applicable criminal and civil laws and evidence processing techniques. Must possess and demonstrate a high degree of organization, planning, and critical thinking skills. Must possess and demonstrate the ability to effectively present court testimony. Must have proven leadership skills with the ability to motivate and lead a diverse group of team members. Must adhere to state and local laws, codes, regulations, and occupational hazards. Must have great communications skills both orally and written and be able to adapt to different tones and messaging to meet the needs of different audiences in different settings. Must be able to work under extremely stressful conditions. Must exhibit tact in collaborating with other professionals and team members. Must have knowledge of Microsoft Office.Preferred Job Requirements And QualificationsAssociate’s Degree in Social Services, Public Administration, Business Management, or a related field with six (6) months of experience in a supervisory capacity and one (1) year of work-related experience. A background in social services or animal welfare experience is a plus. Must be qualified to receive and maintain special police powers including the successful completion of any necessary training. Incumbent must possess the ability to learn and apply applicable criminal and civil laws and evidence processing techniques. Must possess and demonstrate a high degree of organization, planning, and critical thinking skills. Must possess and demonstrate the ability to effectively present court testimony. Must have proven management skills with the ability to motivate and manage a diverse group of team members and experience managing and working with union team members. Must adhere to state and local laws, codes, regulations, and occupational hazards. Must have great communications skills both orally and written and be able to adapt to different tones and messaging to meet the needs of different audiences in different settings. Must be able to work under extremely stressful conditions. Must exhibit tact in collaborating with other professionals and team members. Must have knowledge of Microsoft Office.