Engagement Associate

The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 240+ centres in 37 cities and 15 markets.The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business' needs.For more information, please visit www.executivecentre.com Come and join us in our TEC family!Position: Engagement AssociateThe Executive Centre is an innovative, multinational, flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.As an Engagement Associate interacting with that member base, your role is to provide a level of customer service and face-to-face engagement unsurpassed in the hospitality industry. In every sense, you are the 'face' of The Executive Centre for all members, so you must maintain that proactive, professional, innovative, customer service-led persona at all times, to facilitate our individual member and overall community experience.Responsibilities:Proactively anticipate and respond to all members' and guests' needs or queriesConstantly identify opportunities to connect our members, in-centre and otherwise, to further add value to their experienceManage both office units and telephone systems set up and requests for all membersManage all secretarial, administration, postage, courier or other arrangements for all members as requested. Ensure that all requests are met to the best of yourprofessional knowledgeConduct seamlesscheck in & check out process for all membersHandle all telephone calls in a professional and efficient way, maintaining that professional, customer service-led personaWork on resolving all basic IT issuesas occur in the centres; identify and action when you need specific IT supportDevelop and maintain third party vendor relationships,to further add value to the centre operations and our member's experienceContinually look to create opportunities to up-sell and cross-sell to our members to help drive revenueProvide valuable holistic support to all local Operations to maximize profitability, efficiency and productivityWho are we looking for:Client Engagement - deliver quality service and proactively seek to understand clients' needEffective Communication - Active listening skills. Ensure feedback is clear and understood and actionableCollaboration - Display cooperative attitude. Support team member and share knowledge in the teamService Revenue - Maximizing service revenueEfficiency & Effectiveness - Demonstrate high efficiency and proactiveness and is able to multi-taskGrooming - Maintain professional appearance consistently according to the company's standard and guidelinesCentre Maintenance - Maintain the look, feel and efficiency of all centres to the standards expected by TEC and our MembersYour personal data would be treated confidential and would be used for recruitment purpose only.