Engineering Director, Professional Services

Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.The Role: Engineering DirectorThe Engineering Director works with the Presidio Sales and Engineering organizations, customers, and manufacturing partners for the purpose of transforming the customer experience through effective ownership and delivery of Presidio services to match customer outcomes and success criteria.The Engineering Director will manage activities and people associated with project delivery success factors: profitability, resources utilization, on-time, on-budget and most of all, client satisfaction. The leader selected will identify and build additional opportunities by fostering and expanding client relationships, cultivating additional revenue opportunities and collaborating with the sales team(s) to monetize those opportunities.The Engineering Director will partner with Sales Management, the Client Engagement Services and Delivery Operations organizations and their peer group across the company to develop and hone service delivery and solution offerings that are attractive to our customers and partners and are scalable and profitable for Presidio.This position will be based in the Central Region of the United States (Chicago, IL; Milwaukee, WI; Minneapolis, MN; Indianapolis, IN; Detroit or Grand Rapids, MI; Columbus or Cleveland, OH) This role will include up to 25% travel.Responsibilities IncludeMaintain high customer satisfaction with post-sales delivery of professional services including implementation, optimization, and assessment servicesDevelop the technical expertise, professional acumen, and efficient operations of the service delivery teamHelp develop Presidio’s professional services portfolio including extensions and modifications to existing offeringsDevelop relationships with key customers to ensure Presidio adapts its services and offers to their needsManage all elements of the Business including adherence to key KPIs, revenue goals and profit goalsRecruit, hire, develop and retain the best talent in our professionSupport the professional development goals of each member of our Engineering teamEnsure that the skills and capabilities of the team adhere to Presidio’s strategic sales objectives and go-to-market strategyDevelop, maintain, and manage highly capable sub-contractor partnershipsCreate and foster a culture of Excellence and Continuous ImprovementRequired Skills And Professional ExperienceBachelor’s degree or equivalent experience and/or military experienceMust have 10 years of progressively successful career progression within an IT-related industryMust have 5+ years of managing technical teams Broad knowledge of enterprise networks, mobility, security, data center, and cloud technologiesExperience working with Manufacturer Partners including Cisco, Palo Alto, HPE, Juniper, Aruba, Arista, Fortinet, etc.Strong leadership experience; experience leading managing consultants as well as individual contributorsOperational execution excellencePrevious success in managing and delivering technology projects with high quality, on time and under budget. Experience in service delivery, technical troubleshooting, project management, people management, OEM partner engagement, and outstanding customer servicePrevious success managing profit and loss for a line of businessPrevious success in relationship-building rolesA bias for action and sense of urgencyPreferred Skills & ExperienceExperience working in a professional services settingWorking ConditionsFast-paced, dynamic environment.May require 25%+ travel for client meetings or conferences.This role is pivotal in ensuring that the organization effectively meets client needs through innovative technical solutions and strong leadershipYour future at PresidioJoining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.Ready to innovate? Let’s redefine what’s next—together. About PresidioAt Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.*****Applications will be accepted on a rolling basis.Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfIf you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.