English Customer Support Specialist

Company DescriptionLEO Trading Agency is a limited liability company specializing in trading and operating under a franchise model. Since July 2012, LEO has been a proud partner of Vodafone and currently owns and operates 31 Vodafone Express stores across Egypt. The company also engages in import and export activities and offers outsourcing recruitment services. LEO is committed to delivering operational excellence and fostering strong relationships within its network.Role DescriptionThis is a full-time hybrid role for an English Customer Support Specialist based in Alexandria, Egypt, with the flexibility to work partially from home. The role involves handling customer inquiries and issues, ensuring customer satisfaction, providing technical support, and contributing to the overall success of the support team. The Specialist will use strong communication skills to address customer needs while maintaining a professional and courteous approach.QualificationsProficiency in Customer Support and ensuring Customer SatisfactionFluent proficiency in English for excellent written and spoken communicationAbility to adapt quickly to a hybrid work model and manage responsibilities in both in-office and remote settings