Admissions Officer

Role Purpose: Working with the admissions team, the Admissions Officer is responsible for end-to-end admissions across all EP schools, mainly focusing on adult partner bookings but also assisting with young learners and group bookings as needed. Role and Responsibilities: Responsibility for admissions process from booking received, inputting data onto CLASS, booking accommodation, transfers and collecting visa documentation. Act as the primary point of contact for partners in Korea and Japan, ensuring clear communication, timely support, and strong relationship management. Support partner bookings across all English Path (EP) schools in collaboration with the wider admissions team.

Build and maintain good working relationships with all internal and external colleagues. Involved in ensuring all SLA’s relating from enquiry to confirmations are managed effectively. Run provisional booking and visa report to monitor the work progress. Assisting with monitoring workload and re-assigning tasks when needed. Assist with the provision of on-the-job training for new staff. Assist with escalation casesAssisting with Global Head of Admissions with core tasks during peak period. Other ResponsibilitiesCustomer service and student support. Understanding customer needs and requirements. Preparing and filling forms and other students documents. Keeping up to date student and partner records.

Liaise with academic departments and other administrative offices. Maintain an awareness of UK developments in English language sector. Liaise with colleagues in all relevant departments such as student services and sales to ensure a seamless customer journey. Keep up to date with developments in the school’s course offering, fees, visa regulations, visa fees, medical or any other requirements as well as advice and guidance sought by enquirers and applicants such as the initial application cycle, processing time and clearing processes.

Take an applicant-first approach to enquiry handling and customer services, putting the needs of the student at the heart of all our activity and ensuring a tailored approach based on the individual’s requirements. Be available to support the school’s enquiries for UK, Malta and Dubai - International applicants, dealing with telephone, E-Mail, live chat, social media and face-to-face course enquiries in a timely and professional manner to ensure the delivery of an efficient, customer-focused service for prospective students. Other DutiesBe a spokesperson and ambassador for EP when liaising with GBS and other GEDU employees.

What we are looking forExperience in International Education or English Language sector essentialExperience in for-profit education industry essentialExperience with cross-cultural or international business relationships a plusProven ability to work within a team and autonomously. Proficiency in English and one additional language. Ability to communicate in Japanese is a plusExcellent verbal and written communications skillsStrong listening and presentation skillsAbility to multi-task, prioritise, and manage time effectivelyAble to deliver and address persuasive presentations to a wide range of audiences. An understanding of cultural sensitivity, tact and diplomacy with the ability to remain calm in difficult situations.

Evidence of working collaboratively with colleagues, where shared insights, priorities and activities have been developed and contributed to a plan or strategy. Actively seeking and acting upon feedback to improve as a professional. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.