Enrolments Specialist

peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you.We are seeking an enthusiastic and detail-oriented Enrolments Specialist to transform the period between enrolment and programme start into a guided, motivating, and career-focused experience.By proactively supporting learners after the enrolment stage, this role ensures that every learner begins their programme informed, confident, and ready to succeed, while reducing melt, improving readiness, and freeing the Delivery and Coaching teams to focus on high-value engagement as well as enrolments focus on sales.We are seeking a target driven individual who lives and breathes customer service excellence and improving metrics. They will take initiative and accountability for supporting learners and processes.ResponsibilitiesLead pre-start learner communications: Deliver a clear, structured sequence of messages that build confidence, set expectations, and sustain engagement before OrientationPrepare learners for success: Share key resources (orientation overviews, calendars, FAQs, tool primers, and success-planning templates) to help learners feel ready and organisedCoordinate systems readiness: Work with Learning Tech and Enrolments Operations to ensure timely Canvas and Circle access, confirm logins, and maintain accurate learner readiness listsBuild early community and belonging: Host light-touch pre-start spaces (e.g. Welcome Lounge in Circle) to connect learners and introduce them to the FourthRev communityAlign with Career Coaching: Provide weekly updates to the Coaching team, track incentive and early-coaching eligibility, and share key "Careers First" resources to prime early engagementManage late joiners and withdrawals: Ensure quick-start materials are shared promptly, track withdrawals, and re-engage hesitant learners where possibleCollaborate cross-functionally: Partner with Enrolments, Delivery, and Coaching teams to improve the pre-start learner journey, aligning communication flows, expectations, and data accuracyExpected OutcomesReduced melt and pre-census withdrawalsIncreased Orientation engagement and learner readinessImproved learner satisfaction and belonging before programme startReduced Week 1 admin and support load for Delivery TeamsStronger alignment and handover between Enrolments, Delivery, and CoachingRequirementsStrong communication and relationship-building skills with an outcomes centric/customer focussed mindsetExperience in phone based sales or customer service in a KPI driven environment Organised and proactive approach, with ability to manage multiple learners and timelines concurrentlyFamiliarity with CRM and LMS tools (Hubspot, Canvas, Circle) and confidence with data tracking and reportingCollaborative mindset, working effectively across Enrolments, Delivery, and Coaching teamsPassion for creating positive, motivating learner experiences