Entry-level Customer Success Manager at VC-backed startup ($60k-$90k base salary)

Looking for a job is f*cking hard! You send off tons of applications only to get ghosted by recruiters and to never get any feedback. We understand how tough it is and that’s why we created Tangent - so you can get help to get hired.What is Tangent?Tangent lets you bypass the recruiters by connecting you directly with your future colleagues. They commit their time to mentor you through the job search process, review your CVs, offer career advice, and refer you into exclusive job opportunities at their company (that’s recommending you internally to the recruitment team).How does it work?Easy Apply - we don’t make you waste time repeating what’s in your CVComplete your video intro - just 1 question for 1 minConnect with the Mentors - get referred and coached through the interview process at their companyDid you know?! If you are referred for a job you’re 9x more likely to be hired vs applying direct on a job board.The role: Entry-level Customer Success Manager at one of London’s leading tech employersYou'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service. Your role combines customer support, account management, and proactive engagement to drive satisfaction, retention, and growthExperience in account management, customer support, sales, training, and project management translates well into a Customer Success role. Strong relationship-building, problem-solving, and communication skills are essential. Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals.Job Type: Full-timeSalary: $60,000.00-$90,000.00 per yearWhat do I need?You must be able to work in the US without needing sponsorship/visaBe able to work in office or hybrid in NYCExcited by the opportunity to connect with mentors and get referredThe companies we work with typically look for people who are:Highly proactive and willing to learnExcellent communicators (written or verbally)Happy working in a fast-paced environmentNatural relationship-buildersMotivated and driven to achieve outcomes