ERP Support Administrator

ERP Support Administrator We are recruiting an experienced support administrator with at least 3 years experience in supporting business systems. You will join our team in providing first class support to our rapidly growing list of 5,000+ users in 150 businesses in 15 countries. Our world class Azyra Cloud Intelligence runs on Microsoft Azure and provides our clients with all the software and IT resources they need to run their business. Our support teamOur support team train and assist our clients to transform their business by implementing and running the Azyra cloud service.Work from homeAll our people work remotely. They live in 8 countries and work from their home or coworking offices.Work life balanceWe have an excellent working environment – for example, we don’t do overtime, so you have the energy for a full life which is the basis of a true professional.Meet upWe chat every day on Teams and meet up socially at least 4 times a year. In March 2025 we met in Kitzbuhel in Austria for hiking, walking, skiing, snowboarding and paragliding. In June we met in Budapest, and in September we met in Paris. Our Christmas party will be in Dublin.Work with the bestAzyra sets new standards for ease of use and reliability so instead of dealing with the complexity of typical ERP software, our support team can focus on assisting our clients to achieve immediate improvements in all areas of their business.Application areasOur Azyra enterprise system handles order processing, purchasing, supply chain, warehousing, financials, CRM, HR, web portals, handhelds, smartphones, IoT, maps, Office 365 integration, business intelligence, EDI and APIs.Personal developmentWe complement your work experience with in house and external courses – not necessarily related to your work, but with a view to your personal and professional development.Unlimited opportunity30 years of innovation and refinement have resulted in the expansion of our business based on referrals from happy clients. Our growth is now accelerating and creating unlimited opportunities for career advancement.Salary and BenefitsWe have a very positive remuneration policy to ensure that you share in the success and growth of our business. We also provide ongoing professional education and learning.RoleManage support requests and channelling them to our product specialistsResolve routine connectivity and networking issuesSetup and manage user accountsManage and run software upgradesIdentify improvements in our support processingSoftware testingGeneral administrationRequirementsAbility to work fluently in English3+ years relevant experienceGood people and communication skillsGood IT and Microsoft Office skillsRelevant IT qualificationLifelong learnerSelf-motivated and enthusiasticAttention to detailAnalytical and problem-solving skills