Escalations Program Manager

The application window is expected to close on: 10/23/2025NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Come join us in supporting Cisco's UCS Datacenter Server product line, part of the industry's leading Cloud and Compute business! We are part of a team working to simplify the deployment, management, and support of Enterprise Data Centers by providing industry-leading Cloud-Based solutions with our Intersight portfolio.Cisco Intersight is a cloud-based capability as a service platform for Cisco UCS (Unified Computing System) and other data center products, including partners and third-parties. It provides a more intelligent level of management that enables IT organizations to analyze, simplify and automate their environments. It is driven by analytics and machine learning to provide actionable intelligence for IT operations management. Your Impact In this highly visible role as Program Manager, you will: Serve as a primary field liaison for Sales and TAC around a broad set of Compute customer issues. Prioritize, manage and facilitate regular sync-up meetings between escalations, development, QA, product management and TAC. Coordinate, manage and facilitate regular sync-up meetings between CSPG, TAC and Sales organizations. Facilitate ad-hoc cross functional meetings between escalation team and development for debugging and solving major customer found defects. Work directly with TAC, Sales, Customer and CAP organization to manage certain types of pre-CAP customer crisis situations. Manage the budget for the escalations organization. Order hardware for escalation team internal lab use. Manage process of procuring BU funded hardware being provided to customers. Supervise incoming escalations to ensure that they are being taken up by escalation team members. Minimum Qualifications Over 10 years of experience managing programs and projects, demonstrating consistent delivery of outcomes. Over 8 years of experience in roles requiring direct communication and collaboration with C-level customers and internal senior associates, ensuring alignment and effective stakeholder engagement. 10 years of experience acting on behalf of senior leadership during consequential or crisis situations, providing decision-making support and maintaining organizational stability. Practical exposure to supporting or testing software technologies, including involvement in technology assessments, solution design, and program management related to software products. Preferred Qualifications Budget management experience is a plus Experience working with employees and customers in countries outside the United States, especially India and European countries. Strong written and oral communications skills Strong problem-solving skills and experience Why CiscoAt Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.