Estate Manager

We are seeking a highly experienced and proactive Estate Manager to oversee the daily operations, maintenance, and strategic development of a prestigious residential estate in Sandhurst, Johannesburg. The ideal candidate will be responsible for ensuring the estate runs smoothly, safely, and efficiently, while maintaining high standards of service and community satisfaction.This role involves managing staff, contractors, budgets, and infrastructure, as well as liaising with residents of the scheme. The Estate Manager will play a key role in preserving the estate’s value, appearance, and reputation.ResponsibilitiesDeliver excellent customer service by keeping trustees updated and informed on the status and progress of each reported issues that falls within your assigned Estate,Maintain up to date and accurate notes and progressions of all maintenance issues reported in relation to properties that fall within the assigned territory,Ensuring that all issues are resolved within the set time frames laid out.Appropriately identify maintenance issues that need to be escalated to ensure a satisfactory resolution is delivered,Correctly identify liability of costsEnsure that any contractor or third-party instructions are in accordance with the spend policy,Coordinate and organize the workload of contractors and external third-party companies,Monitoring the quality of any contractor’s work,Ensuring completion of any works orders and closing anything outstanding in line with system policies,Obtain quotes and provide relevant advice to trusteesCompletion of tasks in relation to setting up and closing acquisitions,Ensure full compliance is maintained within the assigned Estate in line with company policies and procedures,First line of contact for resolution of complaints from trustees and homeownersAbility to chair Trustee meetingsGood financial skills, understanding of Audits and Budgets and report back to trustees and homeowners on the schemes financial position.Form and maintain open and constructive relationships with all who have an interest or statutory duty towards the Estate, including owners, tenants, contractors, Managing Agent and Estate staff.Act as link between the residents/owners and General Manager and ensure effective communication channels between these parties are established and maintained.QualificationsMinimum 5–10 years in estate, property, or facilities management.Proven experience managing residential estates, including infrastructure, security, and landscapingStrong knowledge of Sectional Title Schemes, HOA governance, and South African property law.Familiarity with maintenance planning, contractor oversight, and compliance protocolsExcellent communication and interpersonal skills.Strong leadership and team management capabilities.High level of integrity, discretion, and problem-solving ability.Ability to work under pressure and manage emergencies or after-hours issuesOther Requirements:Valid driver’s license and own transport.Willingness to be on-call for urgent estate matters.Experience with community engagement and resident liaison is a plus.