EUC Engineer (End-User Computing)

Key Responsibilities:Provide day-to-day end-user support for hardware, software, and applications.Perform installation, configuration, and maintenance of desktops, laptops, and mobile devices mainly iOS.Support and administer identity and access management via Okta (user provisioning, access requests, troubleshooting SSO).Assist with MDM administration (device enrollment, compliance, security policies, and remote support).Support email, and collaboration tools.Troubleshoot connectivity and access issues (network, VPN, printers).Ensure IT security compliance on end-user devices (patching, antivirus, access control).Maintain documentation of incidents, solutions, and asset inventory.Escalate complex issues to senior engineers or vendors when necessary.Qualifications & RequirementsDiploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.2 - 3 years of experience in IT support, desktop support, or end-user computing (fresh graduates welcome).Interest or exposure to Okta and MDM platforms (Intune, Jamf, etc.).Basic knowledge of Windows OS, MacOS, and endpoint security tools.Familiarity with identity and access management tools (Okta preferred) or Active Directory structure.Exposure to Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, or similar). Good troubleshooting, communication, and problem-solving skills.Eagerness to learn, with strong teamwork and customer service orientation.