Excellence Officer (Remote)

KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.ResponsibilitiesRespond promptly and professionally to customer inquiries and complaints via phone, and emailProvide accurate information about our properties, amenities, and leasing optionsAssist customers in navigating our online platforms and resolving any technical issues they may encounterCoordinate with other departments to ensure timely resolution of customer issues and requestsMaintain detailed and accurate records of customer interactions in our CRM systemGather and analyze customer feedback to identify areas for improvement and recommend appropriate actionsCollaborate with the marketing team to develop and implement customer engagement initiativesStay updated on industry trends, market conditions, and competitors to provide valuable insights to customersConduct customer satisfaction surveys and utilize feedback to improve our service deliveryRequirementsBachelor's degree in Business Administration, Engineering, or a related fieldExcellent analytical and problem-solving skillsAttention to detail and ability to manage multiple projects simultaneouslyExcellent communication and interpersonal skillsProficiency in using quality management tools and softwareStrong organizational and project management skillsAbility to work both independently and as part of a teamCommitment to continuous improvement and excellence