Executive - Investor Services

Company DescriptionABOUT IQ-EQWe’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. We’re driven by our Group purpose, to power people and possibilities.TasksJob DescriptionResponsible for the entire transfer agency work process and all related investors’ activities, except the review. The officer is expected to master all aspects of this part of the value chain.Communicate with clients and investors on a day to day basis concerning ongoing work.Ensure investor details required for FATCA/CRS are complete and reporting is completed in line with Revenue requirements and as per agreed deadline.Handle subscription / redemption requests, settlement, subscription documents and capital calls.Handle the Subscription process and ensure that subscriptions are correctly reported to new investors.Responsible for processing the redemption of shares.Work on transfer of shares and sending dividend notice to investors.Collect, analyse and place the investors’ instructions received.Ensure Customer Due Diligence Documents are available on Investors in whose name a corporate action is being carried out.Ensure necessary approval is obtained for Omnibus Accounts, PEPs and REPs.Ensure proper handing over to Company Secretarial team for compliance monitoring on an on-going basis.Provide updated Register of Investors to the Accounting/Company Secretarial team promptly following a corporate action.Apply diligence, attention to details and respect of deadlines.Prepare as appropriate and send the daily/monthly/ad-hoc Fund Reporting (Statement of Account/Investors’ Report).Provide accurate information to the Accounting/Company Secretarial team on Investors’ information.Update planning information (submit to Reporting Line).Flag client issues before they become a complaint.Investors Reporting (OE & CE)Ensure protections of information assets of IQ-EQ MU and to abide by the ISMS in place at IQ-EQ MU.Key competencies for position and levelCustomer focusCommunicates effectivelyPlans and alignsInterpersonal savvyAction orientatedKey behaviours we expect to seeRoleIn addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:AccuracyAttention to detailCollaborationOrganisationProactivityRelationship buildingTaking ownershipQualificationsEducation / professional qualificationsDegree holder or partly qualified in ICSABackground ExperienceMinimum 2 years of experience in a similar, Fund Administration roleTechnicalAn advanced knowledge of Laws and Regulations issued by the Financial Services Commission regarding OE and CEComputer / program knowledgeAdvanced level of capability of the MS Office suite, Word & ExcelA working knowledge of MicrogenCompany, Product And Market KnowledgeBasic accountingLanguagesFluent in EnglishAdditional InformationOUR COMMITMENT TO YOU AND THE ENVIRONMENTAs a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.