Jet Aviation Ltd GSA Jazeera Airways is looking for Executive-Reservation & TicketingJob Description / ResponsibilityHandle reservations and ticketing for all Jazeera Airways flights through GDS(e. g. , Amadeus, Galileo, Sabre). Assist walk-in, phone, and email clients with flight schedules, fares, and booking requirements. Issue, reissue, and refund airline tickets according to fare rules and company policy. Maintain up-to-date knowledge on airline schedules, promotional fares, policies, and regulations. Handle booking changes, cancellations, and special service requests such as meal preferences, seat selection, and wheelchair assistance. Ensure accurate data entry and timely reporting of daily sales and transactions.
Coordinate with the airline’s operational departments to resolve customer issues or flight disruptions. Maintain strong product knowledge of Jazeera Airways services, destinations, and partners. Promote and upsell ancillary services (extra baggage, seat selection, travel insurance, etc. ). Follow up with customers for feedback and support loyalty program enrollments. Comply with IATA, airline, and local regulatory standards. Resolve customer issues and complaints efficiently while maintaining a positive and empathetic approach. Educational RequirementsMaster of Business Administration (MBA) in Marketing[North South University, Independent University, Bangladesh, BRAC University, East West University, American International University Bangladesh ]students will get preferenceSkills Required:
Time Management, Professionalism, Teamwork and collaboration, Problem solving and decision making, Customer focused, Leadership and Good Communication skill. Experience Requirements2 to 3 year(s)The applicants should have experience in the following business area(s): Shipping,Logistic / Courier/Air Express Companies,Hotel,Airline,Travel Agent,Freight forwarding,Group of CompaniesAdditional RequirementsProficiency in GDS systems (Amadeus/Sabre/Galileo)Diploma in Travel, Tourism, or related field. Good communication skills in English; Arabic/Bengali/Hindi is an added advantage. Job LocationDhaka (Gulshan)
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