Executive | System Maintenance

JOB RESPONSIBILITIESTo provide operational support for the maintenance and monitoring of the Integrated Financial and Management System (IFAMS), which includes SAP (ECC, BPC, BW, Disclosure Management) and ARIBA modules. This role ensures system availability, data integrity, timely issue resolution, and coordination of system enhancement activities to support accurate financial operations across the organisation.JOB SCOPE1.System Configuration & MaintenancePerform configuration and maintenance of ERP modules (e.g. SAP ECC, BPC, ARIBA) and related system interfaces.Coordinate and implement system patches, upgrades, and configuration changes to ensure system stability and compliance with requirements.Support the execution of system backup verification and disaster recovery (DR) drills.2.Change Request & Issue ResolutionReview and validate system-related change requests, including impact assessments and documentation.Collaborate with internal teams and vendors to troubleshoot and resolve technical issues efficiently.3.Testing & Implementation SupportParticipate in User Acceptance Testing (UAT), regression testing, and system rollout activities.Ensure all enhancements and fixes are thoroughly tested before implementation.4.System Documentation & GovernanceMaintain comprehensive documentation including system workflows, SOPs, technical guides, interface maps, and system architecture.Liaise with audit and compliance teams on system-related matters and support audit readiness efforts.5.User Access & Control ManagementConduct regular user access reviews and manage role provisioning to ensure proper segregation of duties and system security.Maintain user access matrices and ensure alignment with internal control policies.6.User Support & TrainingProvide technical guidance and support to end-users across departments for system navigation, error handling, and reporting.Assist in developing training materials and deliver system training sessions as needed.7.Monitoring & ReportingTrack and report key system performance indicators (KPIs), usage analytics, and system exceptions.Monitor interface jobs, system logs, and ensure timely issue escalation and resolution.JOB REQUIREMENTSPossess a Bachelor’s Degree in Information Technology, Computer Science, Finance, Accounting, or a related field from higher learning institutions recognised by the Malaysian governmentMinimum 4 years of working experience in system support, IT operations, or ERP systems (SAP preferred).Familiarity with SAP ECC, BPC, or ARIBA is an added advantageBasic understanding of financial processes and ERP systems.Good knowledge of Microsoft Excel and Word.Ability to analyze basic logs or reports to detect errors.Good communication skills in English and Bahasa MalaysiaAble to work collaboratively in a team and handle multiple tasks with deadlines.Malaysian citizen.Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.PLACEMENTMaster Data Management & Design Authority Unit, System & Data Section, Finance DepartmentJOB STATUSPermanentAll applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.