Export Manager

Alistair is one of East and Southern Africa’s fastest growing service companies, providing a variety of self-delivered logistics solutions with core competencies in road freight and operational hire of material handling equipment. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. At the moment, the Group employees over 800 personnel, delivers services across sixteen countries and is poised for significant further expansion.Core Competencies:Material SupplyCustoms ClearanceRoad FreightMaterial HandlingStorage and WarehousingOffshore & Onshore Equipment RentalSpecialized Inspection ServicesVisionTo be known as the Company that makes Africa work better.Company BehavioursHonestyCustomer FocusContinual ImprovementHumilitySafetyAbout the RoleReporting to the Head of Clearing and Forwarding.ResponsibilitiesEnsure the TZ CF Team is moving as per KPIEnsure Monthly Financial Report generated and submitted to Accounts by the 1st (10am EAT) of every monthMonthly Clearance Results Report completed by the 4th day of following monthEnsure all Shipments are assigned to Declaration officers within 24 hours of pre-alert receiptEnsure all client queries are responded to or escalated within 24 hours of receipt and updates are provided daily.Ensure all pre-alerts are acknowledged within 24 hours of receipt, documents are crosschecked within 24 working hours and issues raised with the client maximum within 48hrs.Ensure all local & Transit shipments are being cleared as per KPI.Proper Management of the Bond Accounts and Transit Transactions to ensure bonds are validated on time to remain compliant.Ensure Zero (0) roll-over of export bookings caused by internal inefficienciesMonitor Smart Sheet reports for pre-alerted shipments to ensure they contain accurate and most current updates as per the clearance progress of the shipments.Attend all the necessary stakeholders meetings and ensure proper escalation/updates are provided.Work closely and cooperatively with other Service Lines / Support Functions within the group.Proper maintenance, review and usage of SOPs to ensure quality outputOther assigned tasksQualificationsCustomer-focused approach with a professional attitude.Strong leadership and team delegation skills, with a hands-on management style.Ability to resolve operational challenges quickly and engage both internal and external stakeholders (e.g., police, TRA, TPA, TBS, GCLA).Good communication skills.Ability to work under pressure.Team player with the ability to work independently and motivate a team of 20+ membersExcellent in Microsoft Office applications especially in ExcelThe Company reserves the right to withdraw from the recruitment process at any time, at its sole discretion. The sharing of any aptitude test, assessment, or invitation to an interview does not constitute an offer of employment or guarantee any future employment with the Company. Candidates acknowledge that progression through any stage of the recruitment process does not imply or ensure an eventual offer of employment.