F&B Training Manager (Thailand)

Responsibility :Training Framework Development:- Design and develop a comprehensive training framework for store employees, including tea baristas and store managers.- Create training materials, manuals, and resources that are engaging and effective.- Develop training programs that cover customer service, product knowledge, operational procedures, and company policies.Training Delivery:- Conduct training sessions for new hires and ongoing training for existing employees.- Utilize a variety of training methods, including workshops, on-the-job training, e-learning, and role-playing.- Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.Employee Development:- Identify skill gaps and training needs through regular assessments and feedback from store managers.- Develop individualized training plans to address specific development needs.- Foster a continuous learning environment that encourages employee growth and career development.Performance Monitoring:- Monitor and assess the performance of store employees post-training to ensure the application of skills learned.- Provide feedback and support to employees and store managers to facilitate ongoing improvement.- Track training metrics and prepare reports on training activities and outcomes.Collaboration and Coordination:- Collaborate with store managers and other stakeholders to ensure training programs align with business goals - and operational requirements.- Coordinate with the HR department to integrate training programs with employee onboarding and development processes.- Stay updated with industry trends and best practices in training and development.Qualification：- Bachelor's degree in Human Resources, Education, Business Administration, or a related field.- Minimum of 5 years of experience in training and development, preferably in the retail, hospitality, or food and beverages industry.- Proven experience in developing and delivering training programs for front-line employees.- Excellent communication and presentation skills, with the ability to engage and motivate learners.- Strong organizational and project management skills, with attention to detail.- Ability to work independently and as part of a team, with a proactive and positive attitude.- Proficiency in using training software and e-learning platforms is a plus.- Proficiency in English to liaise with English-speaking internal and external stakeholders.- Flexibility to travel to different store locations as needed.