Facility Coordinator (Saudi National)

About JLLWe’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.Role We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.Key ResponsibilitiesTeam Leadership & TrainingSupervise and mentor reception team membersConduct training sessions on customer service standards and proceduresCreate work schedules and manage coverage requirementsEvaluate team performance and provide coachingAdvanced Front Desk OperationsOversee visitor management systems and security protocolsHandle escalated customer service issues and complaintsManage VIP and executive-level visitor experiencesCoordinate with building management on operational improvementsMeeting & Event CoordinationOversee complex conference room scheduling and event planningManage large-scale meeting setups and catering coordinationLiaise with external vendors and service providersEnsure seamless execution of corporate events and functionsAdministrative LeadershipDevelop and maintain standard operating procedures (SOPs)Manage reception budget and vendor relationshipsGenerate reports on visitor metrics and service performanceCoordinate with IT, facilities, and security teams on projectsQuality AssuranceMonitor service delivery standards across all reception functionsImplement process improvements and efficiency measuresConduct regular audits of reception areas and proceduresEnsure compliance with company policies and security requirementsRequirementsExperience: Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacitySkills:Proven leadership and team management abilitiesAdvanced communication and presentation skillsStrong problem-solving and decision-making capabilitiesProficiency in scheduling software and office management systemsBudget management and vendor negotiation experienceExceptional organizational and multitasking abilitiesCompetencies:Strategic thinking and process improvement mindsetEmotional intelligence and conflict resolution expertiseMentoring and staff development skillsExecutive-level relationship managementChange management and adaptabilityLead our reception team in delivering world-class service while driving operational excellence and team development.