Facility Solutions Manager, full time

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!City Wide Facility Solutions Vancouver is actively seeking a Facility Solutions Manager (FSM) for our Burnaby office.The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.What You Will Do...Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or productsFormulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services - search and supply parts and materials, determine pricing, staffing, and logisticsManage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary, coordinating and control work completion. Inspection regular and one-time jobs. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clientsSupervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyPromote the sale of, procure, and monitor supplies for clientsEffectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that ariseUse City Wide's CRM to perform client inspections, adding extra charges, NM routing, etcSchedule each non-routine activity in client facilities using OutlookUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceApprove Night Managers and/or Service Representative's pay sheets; ensure accuracyAssist Accounting in collecting clients' past due invoices and payment invoices for ContractorsMaintain updated route sheets, key/alarm sheets, and monthly planner for each clientRequirements2+ years outside B2B account management experience, building maintenance or facility management preferred but not required2+ years track record of success in a client retention role, with goals and metrics to supportHighly detail-oriented and excellent follow-through on commitmentsPositive and outgoing personality; great at building relationshipsStrong planning and organizational skills, detail-oriented and multitaskingMust have a proactive approach, be innovative, and strive for continuous process improvementExcellent verbal and strong written English communication skillsProficient in Microsoft Office and knowledge of CRM databaseProficiency in using a smartphone and laptopAbility to travel on a daily or nightly basis to client locations locallyAbility to work within a flexible schedule. Valid BC's Driver's License and a vehicle. The candidate will be able to handle on-call emergenciesStrong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systemsCompensation: $25 per hourBenefits$300 per month car allowance.More on City Wide...City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across Canada and the U.S. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com/Vancouver.