FAE Specialist

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.The KPI Institute is considered today the global authority on Key Performance Indicators (KPIs) research and education. It developed the first KPI Management Framework and operates www.smartkpis.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of documented KPI examples.The Business Development Specialist is responsible for driving revenue growth, customer satisfaction, and client loyalty by building strong and strategic relationships within the Southeast Asia market. This role plays a key part in expanding market presence, executing sales campaigns, and supporting business growth initiatives.Your main responsibilities include:Collect, analyze, and interpret data to support decision-making processes and provide actionable insights for process improvements.Act as a liaison between managers and team members, ensuring seamless and timely communication across departments.Sharing updates, decisions, and project progress to all relevant stakeholders, ensuring alignment with organizational goals.Prepare meeting agendas, take minutes, and follow up on action items to ensure tasks are completed on time.Organize and maintain digital files, ensuring easy retrieval of important information when neededSupport relevant stakeholders by gathering information, conducting research, and providing comprehensive reports or briefings on topics pertinent to the department’s operationsProvide training and ongoing support to team members on using these systems effectively Assist in project coordination by monitoring progress, maintaining project timelines, and helping allocate tasks as needed to ensure deadlines are met and projects stay on course.Assist with special projects and ad-hoc tasks as required, demonstrating flexibility and adaptability in a fast-paced work environment.Ensure adherence to company processes and procedures, supporting the team in following established workflows and maintaining compliance with internal guidelines.Collaborate with cross-functional teams to ensure alignment with broader company goalsAssist in coordinating projects, tracking milestones, and ensuring deadlines are met by managing tasks and maintaining accountability.We expect you to:Soft skills:Communication: Strong written and verbal skills Organization: Structured approach, process-orientation Collaboration: Partner well cross-functionally Problem Solving: Critical thinking, root cause analysis Adaptability: Flexibility to changing priorities Technical skills:Project Management: Scheduling, budgeting, resource planning Tools literacy: MS Office, PM software ( Asana)Data Analysis: Generating operational reports and analytics Level of experience:2+ years in an operational coordinator or project management role Experience supporting complex initiatives across functionsResearch Operations Management Team/Program Management Planning and Logistics CoordinationSome business facts about The KPI Institute:20 years spent on researching KPI best practice;220+ research reports published to date;6 continents on which we deliver trainings;42 global partner organizations;78 countries where we delivered educational programs.Some friendly facts about The KPI Institute:Young and enthusiastic working environment;A work environment that rewards innovative ideas;Flexible working hours;Application info required:CV;Cover letter.Employment type: Full time employeeStarting date: To be discussed after an interviewDuration: Undetermined period, with 3 months’ probation periodNo. of hours: Up to 40h/weekWorking schedule: During office hours: 08:00 – 17:00 or 09:00 – 18:00Location: Remote