FBA Reimbursement Specialist (Customer Operations)

Role: FBA Reimbursement Specialist (Customer Operations)Location: RemoteJob type: Full-timeWho We are?Leverify LLC is an e-commerce company and uses Amazon as a selling platform. It is a leading electronics wholesale distributor providing exceptional partnership experiences to resellers and businesses in North America. At the same time, the company aims to contribute to the economy of Pakistan by empowering youth and businesses.What do We Value?Leverify is an employee-centric organization. Our company’s differential is employee growth and their development. We provide meaningful jobs and encourage employees to take responsibility and ownership. The flat structure of the organization enables open communication and strong collaboration between team leads, directors, and employees across the departments. We foster a friendly, exciting and challenging work environment.Job Description:We are looking for a highly organized and customer-obsessed FBA Reimbursement Specialist to join our team. This person will be the primary point of contact for our clients, acting as their partner in the reimbursement process.Key Responsibilities:Customer Onboarding: Guide new Amazon sellers through the process of connecting their accounts to our FBA Discrepancy Assistant tool and explain our workflowCase Management & Operations:Act as the primary "claim handler" for a portfolio of clientsUse our internal AI tool to review identified discrepancies, such as goods lost or damaged in fulfillment centers or during inbound shipmentProactively interact with clients to gather invoicesClaim Preparation:Analyze the discrepancy and the gathered evidenceStructure and write clear, concise, and perfectly-formed reimbursement cases based on Amazon's specific requirementsDeliver these pre-filled cases to the client for their simple review and submissionCustomer Support & Advocacy:Serve as the first point of contact for all client queries regarding their claims, their account status, or the tool itselfProvide timely, professional, and friendly support, building strong relationships and trustTranslate technical findings from the tool into simple, actionable updates for the clientTool Expertise & Feedback:Develop an in-depth, expert-level understanding of our FBA Discrepancy Assistant softwareWork closely with the Senior Lead to escalate complex cases and provide client feedback to our product team to help improve the toolRequired Skills:1-3+ years of experience in a customer-facing role (e.g., Customer Support, Client Services, Customer Success, or B2B Account Management)Exceptional professional communication skills (both written and verbal in English). You must be able to write clearly and build rapportExtremely organized and detail-oriented. You will be managing dozens of different cases for multiple clients at the same timeTech-savvy and a quick learner. You must be comfortable mastering new software tools and navigating digital workflowsA proactive, problem-solving attitude. You are someone who takes the initiative to get the answers you needPreferred Skills:Direct experience with the Amazon Seller Central platformAny knowledge of the Amazon FBA ecosystem or the reimbursement processExperience working in a fast-paced SaaS or startup environmentEducation:Bachelor's degree in Business, Communications, or a related field. Equivalent practical experience will be strongly consideredPerks and Benefits:Market-competitive salaryGym allowanceInternet allowanceAnnual Performance AppraisalLeaves (Medical, Casual, Maternity, and Paternity)Employee development and engagement activitiesNote: Leverify is an equal-opportunity employer. We welcome and encourage applications from candidates of all backgrounds, irrespective to race, color, religion, gender and disability. We are committed to creating a diverse and inclusive work environment, and we consider all qualified applicants for employment without discriminationPowered by JazzHRKeSWWwVLVa