Field Service Representative - Technical Services

De Havilland Aircraft of Canada Limited (DHC) is a storied name in the aerospace industry, recognized worldwide for its pioneering contributions to aviation and its unwavering commitment to quality, innovation, and reliability. Headquartered in Calgary, AB, DHC currently has approximately 1,400 employees across British Columbia, Alberta and Ontario, as well as in markets and distribution hubs world-wide.Established in 1928, De Havilland Canada has a rich history marked by the development of some of the most iconic and versatile aircraft ever built. These aircraft have served a variety of roles—from bush flying to commercial aviation—and are celebrated for their rugged durability, operational versatility, and excellence in performance.Over the decades, De Havilland Canada has evolved to meet the changing needs of the aviation industry. Today, we are more than just an aircraft manufacturer; we are a comprehensive aerospace company with capabilities that span design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated to upholding the highest standards of craftsmanship and innovation.SummaryReporting to the Asset Management Technical Lead, the Field Service Representative - Technical Services, can be assigned responsible for any part or all the technical aspects of a company owned assets from aircraft acquisition through to aircraft sales and delivery. The Field Service Representative - Technical Services will support Sales and Operations by maintaining a complete understanding of the aircraft maintenance status, configuration, and current utilization so the executive team can make informed decisions about the asset.The primary aircraft types supported in this role are Dash 8 Classic and Dash 8 Q400. However, support may also be required as needed for DHC-6 Twin Otter and CL-215/CL-215T/CL-415 Waterbomber fleets.LOCATIONThis is an on-site role located in Calgary, Alberta. The role will require travel, including international travel, as required.Key ResponsibilitiesManage the company owned assets ensuring that all the technical aspects are in compliance with Canadian Airworthiness Regulations (CARs).Support aircraft acquisitions from a technical perspective ensuring that the asset meets CARs and business requirements.Act as the primary point of contact in promptly processing and fulfilling on a priority basis customers’, operator, maintainers, and staff requests for technical support and STC’s.Support company assets transition to customers ensuring a great level of service and customer satisfaction.Respond to internal and external customer inquiries about company assets in a timely and professional manner.Coordinate internal stakeholders to ensure aircraft readiness to meet company requirements.Liaise with Sales and final customer to determine aircraft final configuration.Support customer inspection during final delivery and acceptance of aircraft.Provide in-depth operational and technical insight into Continuing Air Worthiness (CAW), Quality Control, and Certification Engineering.Review Service Bulletins, Technical Bulletins, and other technical documents for completeness and accuracy.Register and coordinate the request and delivery of engineering/technical support services such as REOs, CSILs, and requests for technical data.Provide input to assist the assessment of warranty claims.Understand metrics that measure key performance parameters.Strive to achieve world-class levels of customer service in every interaction our clients have with the company.Qualifications & ExperienceAME Transport Canada License, Aviation related Degree/Diploma or Engineering Degree; AME or Aerospace Engineering education is an assetMinimum 7 years Civil Aircraft Maintenance Experience in an AMO environmentAME license. AME “M” license is an assetExperience with customer support and customer interactionsBroad technical experience is an asset, including structures, powerplants, and systemsMust have a good working knowledge of Civil Aviation Authority regulationsMust have experience with interpreting and executing contractsDemonstrated proficiency in Microsoft Word, Excel, PowerPoint & Project within a Windows environmentExperience with De Havilland aircraft (DHC-8, DHC-6, CL series) will be considered an assetWhy work at De Havilland?De Havilland Canada is a Canadian-owned and operated aircraft manufacturer dedicated to providing rewarding opportunities in a diverse and welcoming workplace.Work with a team that makes a true difference in the world- making it possible for people to travel around the globe efficiently, comfortably and safely.We’ve manufactured over 5,600 aircraft including the most advanced turboprop in the air today. Our experience and expertise in constructing the highest performing aircraft in the industry is second to none.Our state-of-the-art manufacturing facilities are dynamic workplaces led by teams that support and encourage all employees.With a passionate team of innovators and a global network of support, De Havilland Canada proudly carries on it’s tradition as a leader in aerospace.In addition to plenty of opportunities for career growth in a stimulating work environment, De Havilland Canada offers:Competitive wagesPaid vacationExtended health benefits (medical, dental, vision, paramedical)Life insuranceRRSP/DPSP PlanEmployee and family assistance programAt De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence. As such, it is expected that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals. Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.