Field Services Engineer

Field Service EngineerLocation: Dublin, IrelandType: PermanentJob Description:Our client, a technology-driven organisation, is seeking an experienced Field Service Engineer to deliver both on-site and remote IT support services. This role involves a blend of desk-based technical assistance and field engineering, providing support across a wide range of systems, applications, and end-user environments. This is not a consultancy or MSP role — you’ll be part of a dedicated in-house IT team.Key Responsibilities:Provide 1st and 2nd line support via phone, email, and remote access tools.Attend client sites to diagnose and resolve hardware, networking, and software issues.Support and maintain desktops, laptops, printers, and mobile devices.Administer and manage Microsoft 365, Windows environments, Azure, and Active Directory.Troubleshoot business-critical applications and core IT systems.Manage user account provisioning, updates, and patch management.Document incidents, solutions, and technical changes clearly and accurately.Escalate complex technical issues to senior engineers or external vendors when required.Deliver excellent customer service and communicate professionally with end-users.Experience Required:At least 2 years’ experience in IT support, ideally in a helpdesk and/or field engineering capacity.Strong knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.Good understanding of networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).Practical experience in troubleshooting and repairing IT hardware and peripherals.Familiarity with helpdesk/ticketing systems.Strong analytical, problem-solving, and communication skills.Ability to work independently, prioritise tasks, and manage time effectively.Full driving licence and access to personal transport (essential for field duties).Desirable Skills:Experience supporting label printers and barcode scanners.Familiarity with FreshService or similar IT service desk tools.Exposure to Microsoft Intune or other MDM platforms.Working knowledge of Linux/macOS operating systems.Basic SQL querying and data analysis.Understanding of API integrations (REST/SOAP).Previous exposure to ERP systems (e.g., Infor M3).Awareness of ITIL processes and frameworks.Relevant industry certifications (e.g., CompTIA, Microsoft, Cisco, ITIL).Educational Requirements:A recognised third-level qualification in Computer Science, IT, or a related discipline.Working Hours & Benefits:Hybrid working – flexibility to split your time between home and office.Work–life balance – Monday to Friday schedule with flexibilityPermanent in-house role – not a consultancy or MSP, you’ll be part of the company long-term.Career growth – opportunities for professional development.Great package – competitive salary, bonus scheme, pension, and life assurance cover.HOW TO APPLY:If you are interested in this role, please apply with your updated CV.