Finance Operations Manager- Reconciliation & Settlement

Role SummaryThe role will report to our Head of Reconciliation. As a Finance Operations Manager you will be expected to understand the intricacies of payment rules, regulations, and technologies and to support providing a best-in-class digital payments offering to our clients. You will work in a dynamic environment and be able to recommend and implement process improvements, work independently and handle multiple tasks simultaneously. ResponsibilitiesMonitor payment flows to mitigate and resolve timely any payment exceptions and breaks across the various distribution channels. Manage transaction exceptions, including returns, reversals and repairs. Work with IT and Ops engineering to improve our system and help develop payment operation models Support internal/external Risk Framwork Requirements, inclusive of regulatory adherence. Provide accurate information and reports to Banks and network as per compliance and legal norms. Resolve variances through contacting internal and external stakeholders including Banks or Clients who is responsible for the teams service delivery within reconciliations. Be the single point of contact with senior business external stakeholders both internally and externally. Assure timely clearance of queries from business owners and customers; ensure items are being escalated to senior management for critical issues while maintaining the delicate balance between servicing clients/ banks and protecting company’s interest during the process. Regular follow-up / escalation on the long-pending items for logical closure with respective team within the company (Finance, Tech, Operations). RequirementsMinimum 3-5 years working experience in banking credit card reconciliation and settlement Understanding of E2E payment recon and settlement process from both Issuer and Acquirer perspective for all networks. Clear understanding of Forex and multiple currency settlement process. Familiar with charge back process Ability to lead and train junior staffs to raise their knowledge to perform effectively in their jobs. Strong customer services skills with the ability to maintain professionalism under pressure. Ability to manage multiple projects and balance dynamic workloads and commitments. The ability to work independently and be a team player. Strong Microsoft Excel skills (V-Lookups, Pivot Tables, etc.), Mandarin Speaking is a plus.