Hospitality Trainer

Hospitality TrainerDepartment: OperationsReports To: Operations ManagerExemption Status: ExemptAbout fit-flavorsWe’re not just any meal prep company—we’re the gold standard for healthy, convenient, and crave-worthy meals. We prepare and package over 4,000 meals per day in our industrial kitchen and distribute them throughout the St. Louis area, to both our storefront locations and direct-to-customer homes. We are a faith-driven organization, deeply rooted in Christian values, guiding our mission with integrity, purpose, and service.

As we continue to grow, we are looking for a Hospitality Trainer who embodies our mission, delivers exceptional service, and creates meaningful connections with each and every customer. Position Summaryfit-flavors is redefining what it means to eat healthy—conveniently, deliciously, and with intention. As a premium meal prep company, our in-store experience should reflect the same standard of excellence as the meals we serve. The Hospitality Trainer is responsible for transforming our storefront teams into hospitality leaders, ensuring every customer interaction feels personal, elevated, and exceptional.

This role will design, lead, and sustain a hospitality training program rooted in Forbes-style service principles—genuine connection, proactive care, and refined professionalism. Your mission is to create a store culture where hospitality becomes habit and luxury meets wellness. Why join fit-flavors? Because you care about impact—on people’s health, on team morale, and on raising the standard of what “retail” can be. You’ll help create a luxury wellness experience unlike any other in St. Louis and shape a team that truly believes how we serve is as important as what we sell.

What you bringAssociate’s degree in Hospitality Management, Hotel & Restaurant Management, or a related field is required 4+ years experience in luxury hospitality, retail leadership, or customer experience training2+ years experience in management (corrective coaching, disciplinary, interviewing, terminations, performance reviews, compensation reviews, etc.

)Strong foundation in Forbes Hospitality Standards or similar luxury service frameworksNatural trainer and coach—gifted at inspiring, educating, and elevating othersHigh emotional intelligence and polish; leads by example with confidence and humilityHighly organized, process-oriented, and motivated to create lasting cultural changePassion for health, wellness, and a mission-driven customer experienceScheduleThis is a full-time, in-store position scheduled Sunday through Thursday. Availability on weekends and evenings is required.  Please note that this role requires 100% in-person availability across all fit-flavors store locations. Leadership Critical attributes:

Demonstrates resilienceExhibits a sense of urgencyBuilds and inspires teamsMaintains focusDisplays motivationManages time effectivelyResolves conflicts efficientlyThinks strategicallyConfidently makes decisionsAdapts to changeActs with integrityCommunicates effectivelyShows empathyFosters collaborationHolds oneself accountable and is detail-orientedDrives innovationSeeks continuous improvementInfluences others positivelySolves problems proactivelyExudes passionPractices self-awarenessEmbodies humilityKey responsibilitiesBe an “All In” fit-flavors Leader As fit-flavors Leaders, we go beyond a "9 to 5. " Our commitment and flexibility drive success.  As fit-flavors Leaders, our career is our passion. We are driven to move the mission forward.  As fit-flavors Leaders, we embrace teamwork and shared accountability. No task is outside our responsibility, and together we win.

As fit-flavors Leaders, we care deeply about our team. We build trust by fostering personal connections and supporting each other's families.  As fit-flavors Leaders, we value authenticity and radical honesty. Vulnerability strengthens our collaboration. As fit-flavors Leaders, we believe every challenge has a solution. With confidence and unwavering determination, we create the way forward.  As fit-flavors Leaders, we are relentless. We thrive in the “messy middle” and we create both scrappy and strategic solutions in the name of edging closer to greatness. As fit-flavors Leaders, we prioritize vision over ego. Success is shared, and we celebrate collective wins.

Hospitality Culture & StandardsEstablish and own a company-wide definition of “hospitality excellence” for fit-flavors, tailored from well-established sources (e. g. Forbes Travel Guide Standards, etc.

)Develop, document, and roll out guest experience standards and service protocols company-wideRepetitively audit in-store experiences and implement upgrades to environment, service flow, and team behaviorsTraining & CoachingBuild and execute a scalable, high-impact training program (classroom, on-floor shadowing, scenario-based, and digital modules) that aligns with the vision and mission of the company, as communicated by the executive and senior leadership teamsTrain all customer-facing associates on hospitality standards, language, tone, and emotional intelligenceObserve, audit, coach, and mentor customer-facing associates regularly (minimum once per month per associate) and effectively document all audits and coachingServe as a hospitality field leader, visiting each store location for audits, training, and coaching at least once weeklyWhile the Hospitality Trainer does not directly manage store associates, they serve as a critical partner to the Senior Store Manager in developing and elevating the frontline team.

This partnership includes: Delivering timely coaching insights and performance feedback to team membersReinforcing accountability for hospitality standards through collaboration with store leadershipCommunicating patterns, wins, and concerns to the Senior Store Manager, who maintains direct oversight of the associate teamOperating as a trusted peer to store leadership—working in lockstep to build a unified service culture and empower managers to lead effectivelyPerformance & AccountabilityEstablish hospitality metrics and track progress by location (e. g.

, audit scores, secret shops, customer satisfaction trends, new customer return rates, average order value)Collaborate with Store Management, Operations Leadership, and HR to hold teams accountable to expectations through ongoing audits, feedback, training, and coachingDrive continuous improvement through feedback loops and refinement of training methods, accountability tools, a focus on business metric outcomes, and documentation processesAct as a backup when team members are out, covering shifts and responsibilities to maintain business continuity. NOTE:

Chain of command = District Lead(s) > Store Operations Administrator  > Hospitality Trainer > Senior Store Manager > Customer Service Associate > Operations ManagerTeam & Brand RepresentationServe as a brand ambassador of fit-flavors in all interactions—internally and externally—modeling warmth, professionalism, and product passionInfluence hiring, onboarding, and leadership development through a hospitality lensPartner with Marketing to ensure in-store execution of campaigns is seamless, on-brand, and optimized for maximum customer engagement and conversion.

What We OfferCompetitive pay aligned with experience1 free shift meal every day you work50% discount on meals (30% for immediate family)Health, Vision, and Dental Insurance401(k) with 4% company match2-Weeks Paid Time Off (with more offered as your tenure grows)6 Paid Holiday Days (Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day)Additional wellness benefits (e. g. , free group workouts, etc. )Opportunities for professional growth in a fast-growing local business