Fleet Management Lead

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamJoin the ID rental fleet team! In fleet team We identify opportunities, fleet supply, maintenance strategies, and secure asset deals with both internal and external partners. As a Fleet team, We are manage all vehicle assets in different pool location, in Jabodetabek we have 5 different pool locations.Get to Know the RoleYou will oversee the car pool operations, ensuring efficient management of incoming services, body repairs, production, and parking areas. This role specifically needed to handle premium/EV/ return to pool products. Reporting to the Manager, you will be based in our BSD OfficeThe Critical Tasks You Will PerformBody Repair: Coordinate repair operations, ensure quality and safety, and improve processes with vendors.Process Engineering: Coordinate aftersales workflows, implement efficiencies, and track performance metrics.Customer Care: Address inquiries and complaints, and develop feedback systems to boost service quality.Data Analysis: Analyze aftersales data, create reports, and use insights to enhance operations.Collaboration: Align aftersales strategies with other departments and external partners to improve offerings.Compliance & Safety: Ensure regulatory compliance, follow company policies, and promote a safe work environment.QualificationsWhat Essential Skills You Will NeedBachelor's degree in Engineering, Business Administration, Automotive Technology, or related field.5 years of experience in fleet management or aftersales operations.Prior exposure to leadership role and team managementProficiency in fleet management software and tools.Knowledge of automotive repair processes, standards, and carpooling systems.Prior experience of data analysis and insights generationAdditional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:We have your back with Term Life Insurance and comprehensive Medical Insurance.With GrabFlex, create a benefits package that suits your needs and aspirations.Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leaveWe have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hoursWhat We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.