Flemish Speaking Customer Service specialist in Bulgaria - Hybrid work

Mercier Consultancy is excited to announce an opportunity for a Flemish Speaking Customer Service Specialist to join our team in Bulgaria, with a hybrid work model! In this important role, you will provide outstanding support to our Flemish-speaking clients, assisting them through various communication channels and ensuring their needs are met with professionalism and care.As a Customer Service Specialist, you will be responsible for managing customer inquiries, offering product knowledge, and resolving issues efficiently. This position is crucial in maintaining high levels of customer satisfaction and building strong relationships with our clients.ResponsibilitiesRespond to customer inquiries in Flemish through phone, email, and chatAssist clients with product-related questions and service issuesDocument customer interactions accurately in our CRM systemCollaborate with internal teams to resolve complex customer concernsProvide guidance and support for product usage to enhance the customer experienceGather feedback from clients to identify areas for improvementParticipate in ongoing training to remain informed about our services and productsRequirementsFluency in Flemish and English, both written and spokenExcellent communication and interpersonal skillsPrevious experience in customer service or a related field is preferredStrong ability to multitask and manage time effectivelyDetail-oriented with solid problem-solving capabilitiesA positive and proactive approach to customer supportFamiliarity with customer service software is a plusBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Private Health InsuranceSupport In Finding Accommodation After HotelFully Paid TrainingAnd More...