Flex Space Manager | Meetings & Events

Position Title: Flex Space Manager | Meeting, Events, Coworking, Day Offices;Reports to: Chief Growth Officer (CGO);Department: Sales;Start Date: ASAP;Contract Type: Permanent Full-time;Probation Period: 6 Months;Location: Iconic Offices HQ, Dublin 2;Salary: To be discussed at inteview stageCommission: To be discussed. An uncapped commission structure is in place for the role and will be finalised once in the position;Ordinary hours of work: 37.5 hours per week. Occasional overtime may be required to perform the duties of the role.Travel: Occasional Inter-city travel to and from Iconic Office locations may be required as part of the roleGroup Companies: Employment with the Company for purposes of this Agreement shall include employment with any Subsidiary.About Iconic Offices: Iconic Offices provides premium workspaces, business networks, and services across Dublin.Founded and headquartered in Dublin, Iconic is home for over 70 staff and over 3000 members nationally ranging from small business to non-profit and corporations.Established in 2013, our mission is to create the best flexible workspace offering in the market with six-star customer service. Iconic is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.The Role: As the Flex Space Manager at Iconic Offices, you play a pivotal role in driving revenue and commercial growth within our flexible service products. This role carries full accountability for the performance, development, and growth of all flex products including coworking, meeting rooms, day services, virtual offices, and parking.The role also spearheads coworking products, involving comprehensive sales and retention plans, strategic initiatives, and the creation of innovative products to meet the evolving needs of our clients. Additionally, overseeing parking services by collaborating with service partners and managing internal commercial operations to ensure seamless and efficient parking solutions. Regarding virtual offices, the role will advance and execute sales strategies, product development, and overall strategic planning to provide flexible and effective virtual office solutions.A client-centric mindset is essential to this role, with the Flex Space Manager championing an exceptional member experience that fosters satisfaction, loyalty, and community within each workspace. The Flex Space Manager is expected to actively drive customer loyalty, maintain or improve retention rates, and increase the average tenure of coworking product members.Responsibilities & AccountabilitiesSales & Account Management:Identify opportunities for revenue growth while enhancing the client experience to propel the organisation towards exceeding growth targets. Own the P&L for the Flex Space division, with accountability for revenue, margin, and utilisation. Set, measure, and deliver on clear financial and operational KPIs. Develop and implement annual growth and product strategies aligned to the overall business plan. Lead forecasting and business review cycles; present insights and recommendations to the CEO. Continuously analyse data and market trends to inform pricing, positioning, and new opportunities. Oversee the commercial and operational success of all flex service products: Coworking: Revenue optimisation, community growth, experience consistency. Meeting & Event Space: Drive corporate bookings, repeat usage, and brand experience. Virtual Offices: Ensure full AML compliance and scale product post-pilot. Day Services: Introduce agile workspace solutions for new and existing clients. Parking: Maximise occupancy and external sales potential. Lead product innovation through customer feedback, competitive analysis, and test-and-learn pilots. Partner with Marketing to deliver go-to-market strategies that drive lead volume and conversion. Lead cross-departmental collaboration between Operations, Sales, Marketing, and Finance. Proactively drive the sales of flexible space products and exceed departmental revenue through outstanding sales execution both inbound and outbound. Develop and execute management strategies to maximise revenue per client and drive conversions, with a sharp focus on client retention and upselling opportunities. Ensure correct rate positioning for meeting rooms and flex memberships, managing discounts and promotions, and utilising data analysis to make decisions to increase usage and revenue. Monitoring leads, bookings, price sensitivity, and cancellations ensuring revenue aligns with business goals. Collaborate with the sales & ops team, offering ongoing training and mentorship to ensure they possess the skills and product knowledge to achieve and surpass sales targets consistently. Strengthening relationships with corporate (Light Membership) clients and repeat bookers of Flex services, pinpointing and capitalising on upselling and cross-selling opportunities, including private offices and additional workspace services. Implement a post-booking customer service strategy, reaching out via phone or survey to gather feedback and identify upselling opportunities. Collaborating closely with the ClientExperience Manager to synchronize for seamless respective strategies. Meet and exceed commercial targets set out by the CGO. Develop and maintain robust sales reporting mechanisms to meticulously track performance and deliver data-driven insights for informed decision-making. Regularly conduct market analysis to uncover emerging trends, assess competitors, and capitalise on evolving opportunities, shaping the organisation's commercial strategy. Operational Excellence & Product Development:Partner with the CCO and operations department to continuously review, develop, refine, and elevate the customer journey, ensuring unwavering adherence to brand standards. Optimise and expand distribution partners and collaborations that can expand the revenue streams, such as alliances with complementary service providers and external professional associations. Establish consistent performance dashboards and reporting for all flex products. Maintain or exceed benchmark satisfaction levels, working in alignment with the CX Manager. Implement scalable processes and systems that enable high performance and accurate measurement. Working with the CX Manager, actively capture and respond to member feedback to strategise service improvements and reinforce loyalty. Ensure brand standards, customer experience, and operational compliance are maintained at all times. Actively participate in product innovations through market research, data analysis, and initiative development to improve the client experience and fuel revenue growth. Live and breathe our values: Creative, Real, People. Important Metrics:Occupancy Rate by productSales Revenue by productConversion RateKey Account RetentionUtilisation Rates (Meeting Rooms & Car Park)Virtual Office Sign Ups & Renewals Essential Skills & Qualifications:5+ years' experience in a similar role preferably within the hospitality industry (hotel industry highly advantageous)Data and analytical experience - previous experience in forecasting, and data analysis is an advantage. Strong analytical and strategic thinking skills - experience in data analysis and forecasting, understanding market trends, economic factors, and their impact on revenue management. Attention to Detail and hands-on - ensuring precision in sales execution and reporting. Project Management Skills - experience in managing multiple projects, timelines, and deadlines effectively. Technological competence - proficient in MS Suite (proficient in Excel an advantage), and CRM systems (Salesforce an advantage)Interpersonal Skills - strong relationship management skills to work effectively with clients, partners, and internal teams. Communication, must be a good communicator and comfortable with cross-functional collaboration. Problem-solving skills - ability to identify issues and implement effective solutions quickly and efficiently. Customer-focused mindset - prioritising customer satisfaction and experience in all strategies and interactions. Training Capabilities - Demonstrate the ability to train and mentor team members, and develop training materials, guides and resources that can be used for onboarding and continuous learning amongst relevant sales and ops team members. Benefits of a Career with Iconic Offices:Our range of benefits are there to provide our team with the tools needed to grow professionally and personally, to feel supported, and ultimately, to love where you work.Immerse yourself in a vibrant, dynamic, and joyous team atmosphere. Work from some of Dublin's most beautiful and creative offices. Additional annual leave benefits - such as birthday leave and additional days that come with tenure. Pension scheme in place with pension matching to 5%Corporate healthcare schemeExpand your skills and career trajectory with our personalised training and professional development offeringsSupport to make a social and environmental impact with many various volunteering opportunities throughout the year. Iconic Offices is an Equal Opportunities Employer:At Iconic Offices, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.