Customer Service Officer - PCV

Develops customer contacts to build long-term relationships with customers Prepares proposals to customers of a less technical nature based on receipt of Request for quotes (RFQs) Collaborates closely with colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc.

during proposal and order execution Interacts directly with clients to define scope and pricing of service and to resolve order and delivery issues Handles claims, minimizing potential negative impact towards our customer Keeps CRM updated and follow up on opportunities in collaboration with sales managers and other stakeholders Follows-up on Overdue receivables Ensures compliance with Export control regulations when dealing with embargo countries Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activitiesA level D Individual Contributor applies broad theoretical job knowledge typically obtained through advanced education.

Requires work to be closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job areaFLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth. com/careers