(Fluent English) L1 Technical Support Consultant (Asia, remote)

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a L1 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.Excited? Let's see what it takes 💛What you will do:Handle customer inquiries involving technical issues and feedback, providing timely and effective solutions Monitor client hardware in real time and ensure prompt issue detection and escalation when neededFollow established procedures to escalate issues to the appropriate internal teams and stakeholders Maintain accurate and up-to-date records of system failures, maintenance activities, and identified bugs Collaborate and communicate effectively with the client's internal teams to ensure smooth operations and timely issue resolution. What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written)1+ years of proven experience in Technical SupportAbility to identify and resolve basic hardware and software issues independentlyTech-savvy with hands-on experience in hardware troubleshootingFamiliarity with Zendesk or similar ticketing systemsFast typing skills and ability to manage multiple tasks simultaneouslyExcellent problem-solving abilities Customer-oriented and responsible attitudeExcellent interpersonal skillsWill be a great plus:Experience with remote hardware debuggingBenefits and Perks: Flexible scheduleOpportunity to work fully remotely Inclusive international environmentCompensation in USDGood bonuses for referring friendsPaid intensive training and probationWork-life balanceResponsive management interested in your growth and long-lasting cooperationGreenhouse conditions for self-developmentThe items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selectedWho we are:SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.We work with clients from over 30 countries and speak over 60 languages.Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Visit our website: www.supportyourapp.comDISCLAIMERWe are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.